Service Fusion

Name: Service Fusion
Rating: 4.6 (1421 reviews)
Author: Service Fusion, Inc.

Business

Free · Designed for iPad

1.4K Ratings
Ages

4+
Years
Category

Business
Developer

Service Fusion, Inc.
Language

EN
+ 8 More
Size

14.1
MB

View your daily schedule, update statuses of jobs and estimates, create new ones, view customer details, service agreement terms and details, inventory stock levels in multiple warehouses/vans/trucks + more.

Ratings & Reviews

4.6

out of 5

1.4K Ratings

New feature
Oct 9

TheAppUserrrr
Away such as a checkbox or a way to draw a line through parts of the job descriptions when there’s more than one thing that needs to be done so for example, number one you need to replace this and then number two you need to replace that or look at etc. That way if another tech comes behind you, they can see by the notes what’s been done so they don’t have to do a complex teardown sometimes to see before they know just an idea it’s not everybody leaves note
New feature
Oct 9

TheAppUserrrr

Away such as a checkbox or a way to draw a line through parts of the job descriptions when there’s more than one thing that needs to be done so for example, number one you need to replace this and then number two you need to replace that or look at etc. That way if another tech comes behind you, they can see by the notes what’s been done so they don’t have to do a complex teardown sometimes to see before they know just an idea it’s not everybody leaves note
Doesn’t work well
10/04/2022

dwholla
The company I do work with wanted to use this app. As a contractor I need to put my own jobs on the calendar as well. You have to use task but to see jobs you have to go out of the way. Same as there jobs all you see on calendar is name a order number. If I’m looking at the calendar trying to schedule a job I need more information as to where the jobs are so I can schedule accordingly buy zip codes based on their jobs and mine. Just doesn’t give much information without toggling back an forth between screens. My opinion it’s a waste for time. Thought after using for a few months I would update my review. I would and still give the app a zero if I could. It’s cumbersome to use to much toggling around. Calendar is just plain hideous. Cant see any info in the app. Having to scroll down a long list to find the day and see info is a big pain. Forget about using if your in a area without cell/data. Cant get any info. Still have to use paper since you can’t see info like outlook. Using this for scheduling is a massive mistake if your in a rural area. Forget customer service. They have none. One more thing, the app often doesn’t open or freezes. Fusions alway say your phone isn’t up to date. That’s not true. My phone /iPad update as soon as available. That’s just their excuse for a poor product.
Doesn’t work well
10/04/2022

dwholla

The company I do work with wanted to use this app. As a contractor I need to put my own jobs on the calendar as well. You have to use task but to see jobs you have to go out of the way. Same as there jobs all you see on calendar is name a order number. If I’m looking at the calendar trying to schedule a job I need more information as to where the jobs are so I can schedule accordingly buy zip codes based on their jobs and mine. Just doesn’t give much information without toggling back an forth between screens. My opinion it’s a waste for time. Thought after using for a few months I would update my review. I would and still give the app a zero if I could. It’s cumbersome to use to much toggling around. Calendar is just plain hideous. Cant see any info in the app. Having to scroll down a long list to find the day and see info is a big pain. Forget about using if your in a area without cell/data. Cant get any info. Still have to use paper since you can’t see info like outlook. Using this for scheduling is a massive mistake if your in a rural area. Forget customer service. They have none. One more thing, the app often doesn’t open or freezes. Fusions alway say your phone isn’t up to date. That’s not true. My phone /iPad update as soon as available. That’s just their excuse for a poor product.
Really good, but definite room for improvement.
02/05/2024

MNsecuritech
The whole Service Fusion desktop program and mobile app are great, overall. But I’m in a position where I need many of the desktop browser features, while on the road, and it’s just not made for this. There is no Mobile Browser usability to speak of, and the app features are so restricted (even with full permissions) that it’s literally only suitable for the technician to get the job at hand done. Any feature requests or general bug reporting can only be submitted from the desktop browser, making it impossible for the field technician to submit them with an accurate description.For the stereotypical service manager chained to the office, and mindless worker-bee field techs, this is golden. But things can definitely be improved for more adaptability.
Really good, but definite room for improvement.
02/05/2024

MNsecuritech

The whole Service Fusion desktop program and mobile app are great, overall. But I’m in a position where I need many of the desktop browser features, while on the road, and it’s just not made for this. There is no Mobile Browser usability to speak of, and the app features are so restricted (even with full permissions) that it’s literally only suitable for the technician to get the job at hand done. Any feature requests or general bug reporting can only be submitted from the desktop browser, making it impossible for the field technician to submit them with an accurate description.For the stereotypical service manager chained to the office, and mindless worker-bee field techs, this is golden. But things can definitely be improved for more adaptability.
Not user friendly
07/05/2023

Toyotathon fron
This review is coming from a technician’s point of view using the app for close to a year now. My first gripe with the app is how much it lags when trying to change your status of the service call. Even with full coverage and nothing interrupting my signal, it takes forever to load each page or to change status of my service call. Another is that there isn’t an option for push notifications so if anything changes or another job it’s added then I’m let unaware until my boss lets me know or I refresh the jobs page. The navigation is touch and go when it comes to trying to find out where to go for my next call. Overall this app could use a lot of work and has a lot of good qualities but as someone that uses it everyday, it can be incredibly frustrating to work with.
Not user friendly
07/05/2023

Toyotathon fron

This review is coming from a technician’s point of view using the app for close to a year now. My first gripe with the app is how much it lags when trying to change your status of the service call. Even with full coverage and nothing interrupting my signal, it takes forever to load each page or to change status of my service call. Another is that there isn’t an option for push notifications so if anything changes or another job it’s added then I’m let unaware until my boss lets me know or I refresh the jobs page. The navigation is touch and go when it comes to trying to find out where to go for my next call. Overall this app could use a lot of work and has a lot of good qualities but as someone that uses it everyday, it can be incredibly frustrating to work with.

bug fixes

Version 1.13.2

Apr 24

Data Linked to You

The following data may be collected and linked to your identity:
- Location
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics