ServiceChannel Provider 4+
Technician Field Application
ServiceChannel
-
- Free
Screenshots
Description
ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.
Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking
Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking
What’s New
Version 2407.1
FIXED
- You might have encountered difficulties with checking in on a work order using PIN. The app asked logging in with the technician account even though the client didn’t set it in Site Access rules.
- The app could throw an error when you were adding a refrigerant part while checking out. Now the app displays only parts related to the refrigerant type of the asset linked to the work order for selection.
Ratings and Reviews
Zero stars!!!
How about the app doesn’t have to completely reload every time I swap to another app to get a number or something. OR timeout constantly. Also, how come the WO I’m logged in at doesn’t stay at the top of the screen. If I accept a WO, it doesn’t always go to my assigned jobs. This app is missing EVERY QOL function possible. Impossible to use. My work just implemented this app and now my job is 10x harder just to do simple tasks. ZERO STARS WOULD NOT RECOMMEND!!!
Developer Response ,
I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved.
App does not work!
It will not let you log in with PIN number. Keep getting error messages. PIN numbers are good because I can check in on phone just fine. PLEASE FIX!
Developer Response ,
I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved.
GSE Tech.
Since newest update unable to create new work orders. Been over a week now and no progress into fixing it. Left out high and dry!!!! Have sent numerous screenshots and still nothing.
Developer Response ,
I'm sorry to hear you're continuing to experience an issue. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting your issue resolved.
App Privacy
The developer, ServiceChannel, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- ServiceChannel
- Size
- 66.8 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Languages
-
English, Czech, Dutch, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Romanian, Russian, Simplified Chinese, Slovenian, Spanish, Traditional Chinese
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © ServiceChannel 2024®
- Price
- Free