Smartsupp

Name: Smartsupp
Rating: 4.1 (130 reviews)
Author: Smartsupp.com, s.r.o.

Live chat for websites & shops

Free · In‑App Purchases · Designed for iPad

130 Ratings
Ages

4+
Years
Category

Business
Developer

Smartsupp.com, s.r.o.
Language

EN
+ 7 More
Size

57.4
MB

AI, LeadGen chatbots, live chat, and more are waiting for you at Smartsupp. It’s a go-to tool if you want to grow your online sales. Turn your visitors into loyal customers and reach out to them on autopilot. With over 100,000 thriving webshops and websites leveraging our platform, Smartsupp has become a popular and reliable chat solution. And here are the capabilities that make it so: AI chat assistants are always available to engage with both customers and visitors, providing round-the-clock support and assistance. Have all your chats in one place whether it’s an email, Facebook Messenger or your website. Automated messages and chatbots, key components of our platform, to help you convert leads to deals seamlessly. Reports give you insights into chat performance, customer satisfaction, and help you identify potential buyers, as well as those customers who need extra attention. Your success is our success! Terms of Use (EULA) - https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

Ratings & Reviews

4.1

out of 5

130 Ratings

A very nice app
Apr 3

BB GANG
Although they have not given me access to try it but as a developer and cybersecurity consultant I see tool and software that’s very powerful that can even do more than what they mentioned but I need to taste the logic before concluding it’s a nice featured.
A very nice app
Apr 3

BB GANG

Although they have not given me access to try it but as a developer and cybersecurity consultant I see tool and software that’s very powerful that can even do more than what they mentioned but I need to taste the logic before concluding it’s a nice featured.
Cation for people who care about their site’s performance
10/25/2022

Dori Chee
I have been a long customer of Smartsupp. Though it presents the functionality you would expect, it also comes with a significant reduction in your site’s performance. This hurts your page speed, and other core vitals that are crucial for your visitors’ experience. When I asked for support in this issue, they told me that it would take time. I followed up half-year later and they copy-pasted the same template responses without any indication that they actually intend to solve the issue. It is important to note that in the meantime they INCREASED their pricing to allow the continued quality service that they offer their users. When I voiced my disappointment they offered me a small discount towards my NEXT annual billing cycle - which effectively locks me in for another two years without having to solve anything. If you care about your site’s performance, please avoid the mistake I made by using this service. While it functions as you would expect, their support is horrible, and the overall decrease in site performance is something one should consider. The mobile app itself is also very slow and buggy, it always has been as well. It is not a smooth experience you would expect from a basic messaging application.

Developer Response
Thank you for reporting these issues. Our development team is constantly working hard on improvements especially concerning the speed page issue. We will be glad to give you more updates about the progress by email. Concerning the bugs in the mobile app, please send us more information by email on support@smartsupp.com. We will be happy to help you. Have a great day!
Cation for people who care about their site’s performance
10/25/2022

Dori Chee

I have been a long customer of Smartsupp. Though it presents the functionality you would expect, it also comes with a significant reduction in your site’s performance. This hurts your page speed, and other core vitals that are crucial for your visitors’ experience. When I asked for support in this issue, they told me that it would take time. I followed up half-year later and they copy-pasted the same template responses without any indication that they actually intend to solve the issue. It is important to note that in the meantime they INCREASED their pricing to allow the continued quality service that they offer their users. When I voiced my disappointment they offered me a small discount towards my NEXT annual billing cycle - which effectively locks me in for another two years without having to solve anything. If you care about your site’s performance, please avoid the mistake I made by using this service. While it functions as you would expect, their support is horrible, and the overall decrease in site performance is something one should consider. The mobile app itself is also very slow and buggy, it always has been as well. It is not a smooth experience you would expect from a basic messaging application.
Developer Response 10/31/2022
Thank you for reporting these issues. Our development team is constantly working hard on improvements especially concerning the speed page issue. We will be glad to give you more updates about the progress by email. Concerning the bugs in the mobile app, please send us more information by email on support@smartsupp.com. We will be happy to help you. Have a great day!
Inconsistent Notifications and non paid version useless
12/11/2022

marcelpeters
The app notification system is inconsistent as notifications sometimes don’t go through. On the other hand all features of the app is restricted to paid version only which makes the non paid version useless and the cost of service (premium) is on the high side. Please fix the app or restore back to previous versions as the new versions are disheartening.

Developer Response
We are sorry about that. Please send us more information by email on support@smartsupp.com and we will be happy to help you.
Inconsistent Notifications and non paid version useless
12/11/2022

marcelpeters

The app notification system is inconsistent as notifications sometimes don’t go through. On the other hand all features of the app is restricted to paid version only which makes the non paid version useless and the cost of service (premium) is on the high side. Please fix the app or restore back to previous versions as the new versions are disheartening.
Developer Response 12/13/2022
We are sorry about that. Please send us more information by email on support@smartsupp.com and we will be happy to help you.
AMAZING APP
Jul 28

Smartsupp
I am so happy to say I found Smartsupp it has been an amazing experience for years now using Smartsupp amazing platform for chat
AMAZING APP
Jul 28

Smartsupp

I am so happy to say I found Smartsupp it has been an amazing experience for years now using Smartsupp amazing platform for chat

This update brings brand new Email and WhatsApp integrations, making it even easier for you to connect with visitors and manage your conversations – all from one place. Update now for a smoother, more connected experience!

Version 5.3.3

Nov 1

Data Linked to You

The following data may be collected and linked to your identity:
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
In-App Purchases
Copyright

Developer Website

Privacy Policy

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Smartsupp

Live chat for websites & shops

Ratings & Reviews

What’s New

Version 5.3.3

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

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