I have tried to place an order and connect it to my offers that I have received in the mail, the app does not allow more than three offers within it, however it will not accept more than two offers. Then when I’m trying to connect it to make a payment it clears out the offers category and I have to start back over. since I am working off of pieces of paper that have been mailed to me, and printed in a font that is generally illegible unless I take a photo and make notes it becomes quite cumbersome when I have to re-enter information multiple times before it’ll actually go through. The other issue that I have is I have attempted to make a payment on my angel card through the app and have been completely unsuccessful every time. I’ve been sending my payment to VS and they charge me a late fee, when it would have been in time if I could have gotten the app to work properly.

I don’t know what is wrong but it’s been weird and buggy for about the last 6 months. Clicking app support just takes you to VS site but no obvious button to report issues. I have the app downloaded on my iPhone. ( everything is current and updated) for a while it would sign in ok and then pushing the Victoria card account button was also seamless but it’s been a royal pain the past 6 months something always malfunctions for a while it made me put a new checking account number in every time I needed to make a payment now won’t let me edit and delete those. Today I couldn’t get signed in until I hit the “forgot password button” then it decided to sign me in before I had to go to my email and reset a password. Then I’m trying to pay my Victoria card what a hassle that also took a painfully long time to accomplish and just when I’m about to go get the physical card to call and pay by phone it decides to sign in🤬. So I came here thinking I could hit the app support button and tell them how buggy it is. But nope so I left a 1 star review about the app. If I can’t pay my bill easily I’m going to cancel the card when I have a zero balance it shouldn’t be this difficult to pay. Please VS fix the app make it easier to sign in and shop and pay our VS. credit cards. The merchandise and in store personnel are wonderful and online purchases are easy but paying your bill online in this app is an absolute nightmare recently!

It absolutely baffles me that a brand like VS has such terrible customer/user experience after so many decades in business. I’ll stick primarily reviewing to the app, which is at best cumbersome to use. Updating items within the cart is not possible, and accidentally or even intentionally put the same item in your cart… it doesn’t merge together quantities… it lists them separately so it’s hard to tell how many of an item you have and you have to click back into the item to change the quantity. This is so stupid. Want to scroll items and skim? Well if click into and click back and you go all the way back to the top. I hate the location of the back and forward down below, Im constantly clicking in the wrong spot and have to start all over. That doesn’t even get into the terrible shopping experience, like severe shortage of available basics and no in way to request in-stock notifications. They discontinue favorite bras and I can see a serious dip in quality of the panties over the last 3-4 years. After 25 years as a customer - not to mention watching my Mom shop at VS my entire life… I think I’m just about done. Give me back the VS of the 80, 90’s and 2000’s when you could count on always finding what you need, a nice variety of basic and sexy stuff, swimsuits and trendy clothes plus excellent customer service.

I have tried to place my order for several hours and use my VS credit card and even had to call and the support even reset my account and called to verify my credit and limit and that there was a 0 balance and all was checking out but when I’d try to place my order it wouldn’t allow me to use my VS card and I missed out on several of my items and I’ve reloaded my card into account multiple times and it’d still say please use a different number or different card to check out with. I finally got my order submitted 5 1/2 hours later after dealing with all of the chaos of trying to find the items that was actually on the sale list of course with all the exclusions obviously and then website would keep deleting items from my cart and I’d have to go back try to reorder or find items. The most frustrating issue was my card issue and made me worry that it’d been used or shut off for no reason or I was supposed to had a new card with a new # and hadn’t received it. This was a huge ordeal and too time consuming and frustrating. This should be fixed and corrected immediately!! If anyone else with a VS card had this issue then they should be rewarding us all with mega rewards and deals because this was a lot of wasted time and stress!!