
VisualSupport - RemoteCall 4+
Rsupport
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- Free
Screenshots
Description
Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.
•Improve First Call Resolution
•Reduce Time to Resolution
•Increase Overall Satisfaction
[Key Features]
1.Real-time Video Streaming
- Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2.Screen Capture
- Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3.On-screen Drawing
- Mark important areas for the customer to see to communicate certain points more clearly.
4.Easy to Connect
- All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1.Download, install, and then launch the VisualSupport application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.
What’s New
Version 7.0.1006
- Other minor bug fixes
Ratings and Reviews
Great App!
We use this application for our company when troubleshooting with our customers. Makes the calls go by much quicker and less room for error. Highly recommended!
Great App!
Love the stop and drawing mode and the light control!
Works great! Easy to share my camera.
Simple to download, quick to install and connect with support agent.
App Privacy
The developer, Rsupport, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer's privacy policy.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
Information
- Seller
- RSupport
- Size
- 26.2 MB
- Category
- Utilities
- Compatibility
-
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Languages
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English, French, Japanese, Korean, Portuguese, Simplified Chinese, Spanish, Traditional Chinese
- Age Rating
- 4+
- Copyright
- © Copyright(C) 2001 ~ 2021 RSUPPORT CO., LTD. All rights reserved.
- Price
- Free
Supports
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Family Sharing
With Family Sharing set up, up to six family members can use this app.