Acuity Scheduling Client 4+

Frustrating

It’s a little confusing to book reoccurring appointment and at times client’s appointments’disappear’ from the app but are still booked. Obviously the client can’t change them if they aren’t showing. Also the app and the web link don’t sync and this causes confusion. The web link does not prompt the client to sign in which is a whole different problem in that without a login appointments can’t be changed by the client - as well as not syncing with the app - even when the same email and client name are used. This means clients often have 3 or 4 ‘accounts’. Very confusing.

Developer Response ,

Hey there, the team would be more than happy to look into this for you! Please contact us in the app by shaking your device, or taking a screenshot.

Not great

Was working well for a few months. Now the app has stopped showing me my upcoming classes I’ve booked and is requiring all my details to sign up for a class even though I am already logged into the app. Frustrating.

Developer Response ,

Hi there! Thanks for reaching out and reporting this to us. We would be happy to take a look. To report this from the mobile app, take a screenshot while using the app, then tap "Report an issue". Please let us know how this goes in an updated review.

Terrible

I use this app with my gym and it constantly has little bugs and things wrong with it. It has a bug at the moment that has been happening for about two weeks and nothing has been done about it. Absolutely terrible application and customer service