iPhone Screenshots

Description

ENERGY INSIGHTS
· Scroll through current and past billing periods
· Enter your own meter reads for updated bill projections and detailed graphs of your energy consumption.
· Native support for customers with multiple meters.

HASSLE-FREE BILLING·
• Quickly check your account balance and make payments on the go
• View and download all your energy bills
• Always know when your next bill is due.

BATTERY DASHBOARD
• Track your solar battery activity and AGL Virtual Power Plant events
• Monitor your battery charge levels with weekly and daily views
• Drill down into your battery usage, solar, and grid activity in one simple, interactive chart
(Excludes VPP trial customers in Adelaide who had their battery installed before 27 September 2019).

AGL INTERNET & MOBILE
• View your mobile and nbn™ connection and plan information
• Check your account balance, make payments and download bills
• Monitor your mobile data usage
• Get help and support on the spot.

ACCOUNT MANAGEMENT & SUPPORT
• Easily switch between multiple properties
• Update and save your preferred payment methods
• Get connected to an AGL representative and message in real time.

What’s New

Version 7.1.0

- View the details of your usage by tapping directly on your service in Overview.
- We've made it easier for our Telco customers to be able to see and manage their Direct Debit.
- Minor enhancements and bug fixes.

Ratings and Reviews

4.7 out of 5
19.4K Ratings

19.4K Ratings

was keen ,

Great app

Great app to check on what’s using excess power in your house. I noticed my bill shooting up only to notice it was early hours of morning (hot water service on way out) so have since switched to natural gas. Everything else we have is pretty efficient except for aircon and seeing how much it costs makes me way up whether it should be turned on or just wait for the change.
App can be delayed but at most about 3 days, which isn’t very often (usually 1-2 days)
Only down side I have is the half hourly view, which I find harder to track. Too much info leads to too much confusion. Try keeping it just hourly, keep it simple.

Developer Response ,

Thank you for taking the time to provide this detailed feedback! We're happy to hear that you're finding the features within our app useful. Cheers, Jayden.

Billbo bagnz ,

Be warned

If you’re on month to month billing with AGL beware. Your most recent billing amount on the app will look considerably different to your latest physical bill. For some reason AGL adds your previous months bill to your current months bill (which is still accumulating) as a total outstanding balance. The part that confuses the hell out of you is the date period shown only reflects the previous billing cycle. For e.g. a bill from 2 Mar - 1 Apr for $100 will show on the app as $100 “PLUS” whatever your current usage is since the 1 Apr. For examples sake let’s say you’ve used $80. Remember a bill hasn’t been generated for that period yet because the cycle isn’t complete. What you’ll see on the app is an amount owing for the 2 Mar - 1 Apr for $180. The stupid part is that $80 has nothing to do with 2 Mar - 1 Apr and wasn’t used during that time period. It shouldn’t be showing that it has. I’ve spoken to AGL about it and they can’t change the subject quick enough. Good news is you won’t be charged the whole amount. Only what you actually owe for 2 Mar - 1 Apr as reflected on your physical bill. Bad news is you might spend 3/4 hr on the phone in order to find that out.

oceanliving1241 ,

No service is bad service

I’ve joined AGL recently and called multiple times to try to get the app up and running and they keep promising that it’ll be working the following day but still nothing. It’ll be a very short stay with AGL if this problem isn’t fixed, AGL finally got the app up and running only to find that the data they had on it was completely wrong. We have a 5 kWh solar system backed up with a 10kwh battery with no one living in the house. Our previous energy provider had us correctly always in credit as we were feeding power into the grid every day therefore not having to buy power at all, yet whe AGL finally got the app up and running it showed that each day we were buying approximately 10kwh from the grid and selling approximately 10kwh to the grid instead of the correct reading of selling on average around 25kwh to the grid and buying none from the grid. After a few lengthy phone calls and threatening to get the Energy Ombudsman involved the app was correctly updated. We as consumers shouldn’t have to keep an eye on these providers just to make sure they are doing the right thing. AGL. One out of Ten

Developer Response ,

Hi oceanliving1241, thank you for your feedback! I'm sorry to hear that we have been unable to get things up and running for you. Our support team would like to take a look at what is going on with your account, so please get in touch with them here when you get the chance: aglener.gy/AppIssues. Cheers, Jayden.

App Privacy

The developer, AGL Energy Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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