I’ve joined AGL recently and called multiple times to try to get the app up and running and they keep promising that it’ll be working the following day but still nothing. It’ll be a very short stay with AGL if this problem isn’t fixed, AGL finally got the app up and running only to find that the data they had on it was completely wrong. We have a 5 kWh solar system backed up with a 10kwh battery with no one living in the house. Our previous energy provider had us correctly always in credit as we were feeding power into the grid every day therefore not having to buy power at all, yet whe AGL finally got the app up and running it showed that each day we were buying approximately 10kwh from the grid and selling approximately 10kwh to the grid instead of the correct reading of selling on average around 25kwh to the grid and buying none from the grid. After a few lengthy phone calls and threatening to get the Energy Ombudsman involved the app was correctly updated. We as consumers shouldn’t have to keep an eye on these providers just to make sure they are doing the right thing. AGL. One out of Ten
Hi oceanliving1241, thank you for your feedback! I'm sorry to hear that we have been unable to get things up and running for you. Our support team would like to take a look at what is going on with your account, so please get in touch with them here when you get the chance: aglener.gy/AppIssues. Cheers, Jayden.