ALDImobile 4+

Unlike every other mobile company I’ve ever used prepaid with, this is the only one I know of that doesn’t allow the user to access its own online portal to recharge when the user runs out of credit. This means if I run out of credit, I’ve got to connect to wifi first then recharge! Seriously! It’s 2018! Can this please be fixed, or you know enable a message a day before to alert the user to recharge before you actually run out of credit! When I do happen to run out of credit the app also logs me out which is stupid! Other than that the app is fine but these two things are a pain!

Read all the reviews on the app and what I found out that you are rubbish this good app. Been a customer for around 10 years I think but those problems are just minor. Yes I had but I could not login in and I actually went to the Aldi shop and bought a pr paid voucher and than login in when my date was not working. I don’t use this app that much much but it does do the job that I want to do. Try Telstra and other and found out they do the same thing for double the money which if you don’t have the financial look for a better provider which I would not. Only one think that this doesn’t work in some areas and I won’t name them. Still happy with Aldi. The auto renew is good but it won’t let you renew after it expires. You have to start all again which is a bit of pain in their behalf. Should be able to renew until you don’t want it anymore? Very happy with this. I have change provider but I come back to this because it fits my budget. ****

Dealing with ALDI Mobile is an appalling affair from start to finish. Try calling them only to be put on hold each time. Staff are way less than incompetent. That would be putting it lightly. Call centre person didn’t even understand English! I could not make sense what she meant and she was absolutely hopeless in understanding me even with clear, slow enunciation. What an absolute joke. I could not utilise the service for 2 whole weeks while routine maintenance was being carried out in my local area. Called ALDI Mobile support 4 times, first time was told the request for compensation went through, (surprise, it didn’t, then another staff requested escalation (no reply) 3rd time the staff for followup told me i had already paid so could not get a refund. 4th time said after processing my request it was ultimately rejected in the end! For $20 why bother wasting your time and money for subpar service, poor support and terrible staff training. NEVER again.
I switched to another TSP the next day as I am absolutely appalled and exhausted dealing with this laughable telco ALDI mobile.