Better Homes and Gardens 4+

Problem

It looks as though I am experiencing the same issue as other users. After a regular Apple update 2 years ago I no longer have access to my subscription magazines. I have done all that is required but have unsuccessfully downloaded any of my past magazines & have never had access since. It’s also a shame as prior to the update I had no issues with the app and always had access to my subscription. Now what I am experiencing is having to sign in or restore each time I open the app and no magazine access. I am really disappointed as this has been the same problem over 2 years now. I forgot to cancel my subscription last year so was automatically charged for an app I can’t use... Please resolve as it looks like there are many users having the same issue.

Minuse 5 star

Still not happy after downloading all previous magazines and using all my download I find today that it is asking again for me to download the same magazines. So not only do I have to pay for a subscription that doesn’t work I have to download every magazine any time I want to read one I have previously paid for.

WARNING DO NOT USE THIS APP ITS A RIP OFF

Update has made the app lose all my magazines I have purchased now asking for payment and asking me to purchase subscription which has only just been renewed not happy to say the least have canceled my auto renewal subscription to this and others magazines we should be refunded our subscription but I won’t be holding my breath

Developer Response ,

We apologise for the inconvenience and are working on resolving this to have additional issues available shortly. In the meantime, please try restoring your in-app purchases by tapping on the menu in the top right, then on “Restore In App Purchases” after updating, to resolve your subscription. If you have any more questions, please contact pacificdigital@subscribenow.com.au and we’ll try our best help.

Major issue with this magazine download.

I reported the issue of loss of all magazines previous to October 2016. Today I downloaded the latest magazine but all previous magazines have disappeared again and require require redownloading. These issues were reported months ago. I cannot give this magazine any star rating as the issues are long term and ongoing.

A developer response that you are working on the issue is not good enough after this period of time. The developer needs to communicate what the problem is and give a reasonable time frame during which it will be fixed. If not fixed in that time then compensation should be offered.