CBORD Patient 4+

The app has a terrible UX, seems to be a thinly wrapped web page with no proper feedback to the user about errors, the servers or the app constantly break down communication causing long periods of in operability.

However once you get in to a menu the ordering is ok, the lack of direction about the multiple menu sections for ordering is a pain and inability to save an order to repeat at another day/meal time also let’s down the user experience.

As I said the app feels like an afterthought, like a salesman told a client they could do it and then the tech team had a few days to throw something together. Updates do not seem to have improved the reliability.

Even with patience and good IT literacy, this app’s a joke. Won’t recognize my patient details, double checked all repeatedly, deleted app, tried again 3x, even nurses agree it’s frustrating & disrespectful for patients and even dangerous when you need sustenance and can’t get it cos the app doesn’t work, and landline phone orders often ring out, nobody’s answering. When you do get a person, they’re courteous, helpful, explain items, and are clearly overworked & understaffed. When you do get meals, they’re fresh & tasty, good healthy choices. Food matters when you’re in hospital or flying! Loose the app, reduce our stress!

I have been trying to access this app for the last 2 days but get a constant error message. I have re installed the app, updated my pw but still can’t access and now can’t order meals for my mum in rehab ☹️

I have set up 3 separate accounts and when I set up a new account the app works but when I log back in again the next day I receive an error message and can’t use the app