Starbucks Australia 4+

It’s getting better and finally you have added Apple Pay as a payment option this should have been there years ago. What would make it more useful is allow us users to have the choice of having our Starbucks membership cards in Apple wallet instead of using the Starbucks App and another thing that needs to be fixed the app keeps crashing every time you open it and have to close the app and then open it again just for it to load which should not be the case

The update is a huge step forward for Starbucks in Australia. The last edition of the app was slow, outdated and ineffective for many people. I like that they have launched Starbucks Rewards in Australia through this app, however, I also like to say mobile order and pay functionality launched so that I am able to quickly order my drinks, and skip the line when I have limited time available. This feature would also be useful as it would provide up-to-date prices and allow for customisation and changes that I would normally would not be able to do when I have limited time available.

The “Starbucks Australia” application is so poorly written in every possible way, that I quite literally consider it one of the laziest applications currently installed on my smartphone.

Not only is the interface clearly designed for an older version of Apple iOS (which makes the application extremely difficult to use), but many of the functions simply don’t work.

For example, trying to see the recent transactions only displays error messages, “stars” and rewards rarely update in the application and on a couple of occasions, the application has actually “forgotten” how many purchases I have made (thus, I haven’t received my “free” beverage).

Then there’s the fact that there is absolutely no Apple Pay / Apple Wallet support - which is even more ridiculous when one considers that we are moving towards a contactless society for the foreseeable future, given the COVID-19 Coronavirus Pandemic...

Unlike Starbucks overseas, Starbucks Australia is owned by the Withers Group (who also owns 7ELEVEN), which explains why our “loyalty” application (among other things) is different to that used by Starbucks overseas - but it does not justify such a poor quality application.

I love my Starbucks coffees, but this application is a complete waste of time.