As a long time rideshare driver in Melbourne (9 years), I can say DiDi has improved a lot in how it treats drivers (it was horrible a few years ago). Complete trip information in requests, plus no punishment for declining trips is a huge advantage DiDi has currently over its only competitor Uber. What is really missing in Melbourne is a DiDi Premier service to compete with Uber Premier. Right now DiDi has a perfect opportunity to introduce Premier, because Uber has made big mistakes in giving Premier eligibility to cars which are too small for Premium service. Please DiDi, introduce a Premium product, call it whatever you want DiDi Premier, black, deluxe, etc. Those of us driving luxury cars will appreciate it and so will premium riders. Very important: don’t let small cars like Tesla model 3, Polestar 2, Merc C-class, BMW 3-series etc onto your premium product. Riders hate it, that is where Uber is ruining its Premier service.

This app has improved so much. There are so many features to make the experience easier, like pulling up a street view photo as you arrive at the pick up or drop off to help find the right place. 3 programmed destinations instead of 2 in a day like other Rideshare driver apps. Petrol discount (finally!) and almost instant cashing out of earnings at once per day at present (hopefully will expand but definitely a much anticipated and welcomed feature to get live cash out!). There is one tiny glitch, in that my navigation terminates before I reach the destination so that I actually have no guidance or house numbers on screen during the most vital 30 seconds when I am approaching the house. Not sure why it does that as though i have arrived when I haven’t. (Just a minor feedback not a complaint. I hate missing the house for the rider makes me look like I can’t read a map .lol. With so many new and amazing features it is gonna take a bit of time to iron out these little things so no stress!).Keep up the excellent work, guys. It is a pleasure to drive for you and the app keeps going from strength to strength.

As much as driving with DiDi can be amazing this app is nothing short of frustrating. The randomness of things is poor and the algorithm is very poorly designed. As a driver I should not be getting the same job request that I have declined ( no matter what my personal reason is ) in an area that is plagued with drivers. The following are just a few things that need attention, 1- The fare adjustment if the driver gets to the location before the allocated time but if the driver gets stuck in traffic not a cent is added for being longer on the road, very disappointing DiDi. 2- The fare hot spot not being applied to the jobs when in the middle of it during peak hours. 3- The direction setter does not work 60% of the time, If I set north as my location going east or west is not were I want to go. 4- The lack of contacting DiDi through the app, not being able to msg directly instead waiting for business hours to contact. 5- The app is not user friendly. 6- The ability to see a job description when someone has lost something, you need to scroll through the app and try find the time of the ride and then go back to another section and try your magic and find the job in a list of times. 7- The number of issues we face and not have access to contact DiDi about during a job because you get told to email help and that’s it. 8- The lag in app during peak. Let’s try get this right seeing didi makes more then enough money from driver to allow better performance from the app.Also the navigation cannot be silenced, if your approach a pick up it comes on telling you are there and when your dropping off it’s telling you to remind the passenger as you approach the terminal to take there belongings, we are no where near an airport and this is very annoying if you have to listen to it 30+ times a night

In my opinion, the Didi exists to reflect the excellence of Uber. The order-grabbing mode makes it very dangerous for drivers to quickly grab orders while driving. It can almost be said that it is a car accident-making software. The original intention of the software design does not care whether the order is closest to the customer, but to compete who has faster hands or faster network speeds. Under such a mechanism, drivers can only grab orders as soon as possible, but they have no time to care whether the order is suitable for them. After grabbing it, they find that it may be too far away from them, and often cancel the order at this time. Neither customers nor drivers are satisfied with this, and many of my customers have complained to me about this problem. Basically, I can only grab one or two out of ten orders that pop up in the app, which makes me very annoyed. If the developer really wants this software to have more market share, I believe he knows how to do it, but the question is whether he is willing to change.