DiDi Rider: Affordable rides 4+

Best service in the “taxis” industry.

I’ve been using DiDi for a while now, not once have I had a problem. They’re really considered of their customers, there’s constant monitoring of the trips back and forth. On multiple occasions I’ve been upgraded to DiDi max for free. The funds that were taken out of my account for authorisation have been placed back in my account literally 5 minutes after the cancelled trips. Drivers are really fast and they don’t make you wait. You get the exact location where the drivers picking you up and a picture. Which I had quite bit of problem with Uber regarding this case. Prices on the app are quite cheap and reasonable. It’s a lot more cheaper and helpful then Uber. 1000% recommend this app if you use car services like me a lot!!

Stupiest app on earth

Although DiDi is usually cost than Uber. I would say this app is trash. Experience many times where there were driver pick up the drive and we waited there for ten or more than ten mins long and the driver just cancelled the ride when he is nearly arrive at the pick up point. Sometimes this happen within the same hour multiple times. Yes you are right, I spent an hour waited for a drive. Why didn't I just used Uber? Also meet so many drivers who do not have their car matched the one showed on their profiles. Extremely irresponsible act that is. There are also drivers who pick up the ride and then stops at 300 metres away from the pick up point and said they’ve already arrived when the traffic is good, and I messaged them and they just simply don’t reply but rather waited after the two mins waiting time to charged me cancellation fees. After they the app automatically charged me the fee exceeding the waiting time. THESE DRIVERS JUST CANCEL THE RIDE AND LEAVE!
Can’t believe how this app works and what kinda people is driving the rides.
I have some many bad experiences about DiDi, you really need to filter the people that drive.

Developer Response ,

Hi, Wenjeeha! That's not the level of service we claim to provide you. We hope our drivers to maintain a high standard of professional care and service. If you had a different experience, please reach out at web.didiglobal.com (type the link in your browser and select your location), and we'll see this through in no time. Give us a chance, okay? DiDi Rider - The world’s leading mobility platform

Dodgy and can’t be trusted with credit cards

UPDATE TO DIDIs REPLY: It’s just lip service. I have attempted resolving the issue numerous times as per my review, with no success. The suggestion that it’s not acceptable is great, so why don’t they proactively reach out to me and resolve it. Don’t mistake their response as if they are reputable or care.

——

I was baited with 50% off for first 3 rides. All you had to do was book your ride and in order to do that you had to setup a payment method of course. You’re then then assured the 50% will be applied at the end, but it wasn’t. After they take payment you can only contact them via email. They only respond once ignoring all your proof that they owe you money. First response was that they checked and they did apply 50% suggesting a normal ride is twice the cost of Uber. After this I’ve received emails and SMS offering 50% on the next 3 rides. You try to apply the voucher and it says I’m the wrong user Caregory. You email them about that and they say they don’t believe they offered it to me even though I’ve provided screen shots. Just like scammers, the money is gone and you can’t do anything to hold them to account.

Developer Response ,

Hello! This should not have happened. Reach us at web.didiglobal.com (type the link and select your country), share details of this situation, and we'll get back to you in no time. Count on us. DiDi Rider - The world’s leading mobility platform