AAMI App 4+

I am very impressed with this app. Firstly, I can see all my insurance policies at a glance and can make changes and even cancel policies.
Secondly I can see all these things anywhere in the world and don’t have to take paperwork with me. If I have an accident, I have immediate access to my details.
It’s also very easy to use once you have gone through all the areas.

Hi there!

Thank you for the feedback and I'm glad to hear that you're enjoying the new app!

Don't hesitate to contact us at appsupport@aami.com.au or at 1300 226 446 (7 days, 8am to 9pm AEDT) if you have any further questions or concerns.

Thank you for the feedback!

Gaby - AAMI App Team

The app is almost great, but there are still some things you have to use the website for, like changing mortgagee on a home loan. It would be good if you could do everything you can do on the website on the app. I am better off just using the website all the time if it has more functionality. Considering how rarely I need to interact with my insurance policies I don’t really need an app on my phone all the time. It’s also frustrating that they push you to use the app as a means of contacting them with the messaging part of the app, but they are so slow to respond to messages that you are much better off just calling them if you need anything.

We're sorry to hear that you're unhappy with some of the App features. We have passed on your feedback to our development team to help improve the App for future releases. Thanks - Deb, AAMI App Support

Downloaded and installed ok. Tried to add policy but could not as it was in a business name- even though I am primary contact for the business. Had to call and finally got it added to the app. However the claim under that policy did not show up. Contacted app support via email who advised they would look into and get back to me. After a few days I called and the basic troubleshooting of log out and back in didn’t fix it and was told again they would get back to me. Nothing, so a week later I sent another email. Same response that they would look into it and get back to me. Another week and still no response from the AAMI app team. I expect my claim will be finalised and vehicle repaired before they have the app working and then I will just delete the app.

Hi Mark,

I'm very sorry to hear of the experience you've had when contacting us for assistance with viewing your claim.
I'd be more than happy to chase this up further if you could please call us at 1300 226 446 (7 days, 8 am to 9 pm AEDT).

Hope to hear from you soon!

Thanks. Gaby - AAMI App Team