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DiDi Rider: Affordable rides 4+
Reliable rideshare service
DiDi
Designed for iPhone
-
- Free
iPhone Screenshots
Description
DiDi is the best way to travel, offering safe and fast rides across 28 cities across Australia and New Zealand.
Just download the app, choose a destination, find a driver and pay directly in the app. Whether you’re heading out with friends or need a ride from the airport DiDi can get you there safely, at a fraction of the cost. Let your dollar travel further with our everyday low fares and exceptional service.
Why choose DiDi?
Low Fares Every Day At DiDi we believe that ridesharing should be an affordable experience for everyone. That’s why we charge less for our service than competing ride sharing services. DiDi fares are consistently lower than other ride hailing and taxi services, which means you get to save more money to spend on the activities you love.
Fast & Reliable
We’ve got over 130,000 drivers at your fingertips across Australia & New Zealand, which means you can find a ride fast. Easily connect to a driver via the DiDi app in seconds and you’ll have a car at your location in minutes!
Safety First
We’re committed to helping make every ride with DiDi as safe as possible. All our drivers have undergone extensive background checks, facial verification, vehicle inspections, ongoing monitoring & more. We offer world leading in-app safety features such as in trip check ins, phone number and home address anonymization, sharing your trip with trusted contacts and more.
Award Winning Rideshare
Aussies have rated DiDi the best ridesharing service in Canstar Blue’s 2020 review, giving it five stars over 8 categories, including reliability, customer service, cleanliness, value for money and more!
Driver Friendly
Our drivers get to keep more of your fare compared to competing ride hailing services, which means by using DiDi you also support the livelihood of local drivers. It’s a win-win choice for both you and your driver.
DiDi Rider Services Express:
Quick and affordable rides, up to 2 people.
Easy & affordable.
Max: Spacious and affordable rides, for groups up to 6 or extra luggage
Rideshare: Match with another traveler in the same direction and split the cost. Up to 40% cheaper than DiDi Express rides.
Delivery: Affordable, on-demand city-wide delivery.
Low delivery fares starting from $6.30 for 24/7 on-demand delivery.
Need help? Access https://australia.didiglobal.com/rider/help/ or email us help.rider@au.didiglobal.com
What’s New
Version 7.5.0
- Various improvements and bug fixes
- Improved some page display details of product presentation
Ratings and Reviews
Zero customer service help
I’ve had issues with the drivers cancelling on me which I have been charged for twice for reasons that weren’t through fault of my own, and I lodged a report of the incidents and in three months still haven’t had a refund or heard back from them. I have also had a driver say they will refuse to pick you up from certain areas due to police. I had a driver who wouldn’t cross the road to pick me up from my location and I couldn’t get to the driver due to the dangerous road I would have had to cross to reach the car, and so the driver left me there and cancelled the trip charging me as opposed to just meeting me on the other side of the road and I’m not even able to pin my location on the app so the driver knows the pickup point despite the address being right there in front of them which is a completely redundant feature to have to do in the first place.
I will never use your company again
How come you do not have a phone number your customer can call in case of query? I ride with one of your partner driver and the guy was so rude. The rain was pouring so hard and my son was a bit unsettled because of the traffic and the driver told us if he doesn’t stop he will end the trip. One minute away from my workplace my son vomited. He doesn’t want us to get off the car because he said i have two options to pay a $300 or come with him on a professional carwash. He even didn’t give me a chance to atleast let me clean myself and my son before dealing with him. When i politely ask him about dealing with my son first and promised to come back he block the way in our workplace shouting saying hey are you gonna pay me? He insistently want me to come with him at a “professional carwash” as he said it will cost him $300 for his Mercedes to be clean. my boss insisted that i will not come with him. My boss ask him to go clean his car and come back for the receipt but he park in our workplace for 2 hours. After two hours he went out and came back after one hour with a bill. I can send photo as there was no mark left in his car because my son vomited on him not on his car. I don’t know why you let rude people be your partner. I would never ride with your driver anymore. It is okay if he talked politely but he is just so rude and without consideration.
Developer Response ,
Hello! Your safety, comfort, and satisfaction are our top priorities, and we sincerely apologize for any inconvenience and discomfort caused by the behavior of the driver. To address your concerns and investigate this matter further, we kindly ask you to contact our support team using the following link: web.didiglobal.com (type into your browser and select your location). Our dedicated representatives will take appropriate actions. DiDi Rider - The world’s leading mobility platform
No customer service
Why do you have no actual customer service ? My driver intentionally went out of his way to increase my fair I tried to report it on didi however it says “This trip you’re trying to get help with doesn’t match the issue” when I go to I was overcharged or didn’t follow gps. I then emailed both available didi emails. One for emergencies one for everything else and what a surprise the general email isn’t monitored anymore I have to go back to the app into help to the “customer service” that literally doesn’t exist Whatever go to the incident email where I am told to do exactly what i’ve already done and not to contact them. I understand that’s for emergencies but when you have no customer support, no email and no way to report like you say to do with my exact situation what am I meant to do? I’ve tried anyway I can in the help sidebar to report by saying not satisfied and explaining why and I just get a “Thanks for the feedback.” This has been going on for 3 days, it’s obvious youse don’t monitor the feedback why bother having it if you’ll never help the customer. Reading through reviews no customer service has been one of your main 1 star review for years sort it out.
Developer Response ,
Hello, Claire! It’s absolutely not okay for any driver to go out of their way to increase your fare. Please share more details about this situation at web.didiglobal.com (type the link in your browser and select your location), so we can help you better. We'll be waiting for your contact, okay? Count on DiDi at any time! DiDi Rider - The world’s leading mobility platform
App Privacy
The developer, DiDi, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- DIDI MOBILITY INFORMATION TECHNOLOGY PTE. LTD.
- Size
- 271.1 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 12.2 or later.
- iPod touch
- Requires iOS 12.2 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Japanese, Russian, Simplified Chinese, Spanish, Ukrainian
- Age Rating
- 4+
- Location
- This app may use your location even when it isn't open, which can decrease battery life.
- Copyright
- © 2017 DIDI MOBILITY INFORMATION TECHNOLOGY PTE. LTD.
- Price
- Free
Supports
-
Wallet
Get all of your passes, tickets, cards, and more in one place.