Equip 4+

Not the best of apps.

But now it doesn’t work. Just can’t login. Get the rotating symbol which rotates, and rotates and rotates. Had to log in via a browser on the computer. Update: a year since my last review it’s failed again. Something happened and now it won’t log in. I have deleted it. I shall reinstall it and try again. If it still doesn’t work then I’ll log in via Safari and set up a shortcut. Yet another update: tried to log into do some stuff. Just sits there with a spinning symbol. When it works it does the job. When it doesn’t then it really shouldn’t be allowed in the App Store until the developers actually make it reliable. Seems to be mirroring Equip’s investment performance.
Update the third: failed again. Note too that it’s been a year since it was “updated”. If it wasn’t my only access to the account when on the phone I wouldn’t be bothering with it.

And I gave it one star because there isn’t anything lower that’s visible.

Developer Response ,

Thank you for your feedback. Sorry to hear you’re having issues with the Equip app. For us to try to resolve this, we’ll need some more information. Please call our Helpline on 1800 682 626 or contact us via https://www.equipsuper.com.au/contact-us . Alternatively, please try re-installing the app. Apologies for any inconvenience.

Could be a great app but not

Could be a great app but not every time they do an update you can’t get back in you then have to go find your member number and your company’s number.. Then you usually have to call them and waste their time with security questions helping you log in because you don’t just carry those numbers around everywhere with you.. Then when you finally do get back in there is usually no change.. Most people just want to be able to easily and regularly be able to check their balance.. This must be costing members big time to be paying people to constantly be dealing with these issues.. Please if possible improve this and I’ll give a much better rating..!

Needs investment

Equip, please invest a little more money in your app. Like everyone else, I’m also experiencing the continual rotating circle on login. After one login the app needs to be deleted and reinstalled….once it it works. This has been the case since I started using the app nearly 5 years ago but it’s getting worse. Surely this in not difficult to fix and given the fees we pay, surely some funds can be prioritised to fix customer experience through the app..

Developer Response ,

Thank you for your feedback. Sorry to hear you’re having issues with the Equip app. For us to try to resolve this, we’ll need some more information. Please call our Helpline on 1800 682 626 or contact us via https://www.equipsuper.com.au/contact-us. Alternatively, please try re-installing the app. Apologies for any inconvenience.