FlexiRide 4+

Tracking the bus’ movement on the map and the estimated time of arrival/txt message notifications are not in sync. They don’t arrive at the time it says it will.

Also my pick up point from home randomly changed from my usual stop. Bus was waiting for me further down and we wasted 5-10min.

Overall Flexiride has been very helpful and convenient. But it can definitely do better with some tweaks to the app.

If it would let me I would rate it a 0

This is worst public transport I have ever used. Buses are sometimes late and all but with the flexi, it’s late and then never gets you where you need to be on the time, like it has said it would. For me it always shows that it will get me to my destination at 1:09 but somehow I always end up missing my 1:17 train because it never gets me there in time, always taking detours that were not informed beforehand. My sister also needs to use it to get to school but she’s always at least half an hour late to school.

If you want to book it, you have to do it a week early. That’s fine and all but if your bookings close a week prior, how do you not know the correct time it’s going to reach its destination, like why does it suddenly change route. This is honestly not reliable and very frustrating. If I had a choice to use something else I would but unfortunately I’m stuck with this. Honestly, just replace it with proper buses, at least with that I know when they will come and how long it will take me to reach my destination.

I was supposed to get picked up at 7:42 am then received a message at 7:30 am that I will be picked up at 7:52 am. There was no Flexi ride bus in sight till 8 am and when it arrived there was no apology from the driver for being late. It is just ridiculous. I missed two trains because of this service. I was expecting more… may be I was wrong. You need to give the customers exact time of arrival rather than keeping them in loop. There is a reason why we book the service in advance so that we reach the destination on time. Please work on the service that you provide or don’t give high hopes of flexible travel on your website it is misleading. If I could I would have given a 0 rating but it doesn’t let me. I would highly recommend you do not book this service if you have to reach some place on time.