GoGet 4+

I used a GoGet the other day, arrived at the car, unlocked and drove to my destination but...BUT never realised there was damage to the driver side bumper until I walked back to the car from behind and noticed some very minor damage. There was no previous info provided to the next hirer that the car had scratches and duco damage. Obviously a previous hirer had not reported that damage and when that happened.

As you would understand that has serious ramifications to the next unsuspecting hirer who could be financially affected by that damage.

Therefore I suggest that GoGet, when the hirer arrives at the car, and turning on the ignition (but not driving away) to signify the new hire period, take photos of the car immediately before driving off and where there’s any visible damage, that damage is reported and recorded before the new hirer drives away. A second set of photo of the car all sides when returning the car to the pod and send 4-6 photos of the car to GoGet. That becomes GoGet’s record of the outer appearance of the car- before and after hires. Therefore photos shows the time they turned in the ignition and when the car has been returned; end of the hire.

Your response please. Barry Newman

Hi Barry, thanks for getting in touch. I will reply to you in an email to discuss further. Have a great day.

Their fuel card doesn’t work in their van Americo (have only ever used this one van twice to move will never use GoGet again if they do not fix this). I do the right thing and fill the van to the top with E10 fuel and their card doesn’t work when paying. I had to pay $79 on my own card and was under the impression they would reimburse for fuel, which is their big sales point over other car share services. I then read on their FAQ that reasons a card won’t work are 1. The incorrect fuel is bought (only E10 or Standard Unleaded will be paid for) 2. An incorrect pin is used 3. You have taken a car which was not the car you had booked (seems impossible to do if their key/scanner system works efficiently) 4.
A technical or admin error. They state they will credit your GoGet account with the money spent on fuel or your credit card if you’re a business account holder. As a car owner who only used this service for the ease of being able to use their van to move I find this ridiculous. My request for a refund to my card has so far been ignored. Hopefully this review will get me a response now

Hi there, I am really sorry to hear that you've had a bad experience. Can you please email us on admin@goget.com.au so we can sort this out for you asap? Thanks.

For ease and convenience, yes they are good. But that’s about all they’re good for. And even then there are other providers out there who offer more competitive rates and much better customer service.

Overcharged on multiple occasions, you also need to wait for the end of month invoice to actually settle your account - just make sure they don’t double charge you!

And the customer service is difficult at best. They follow their rules blindly and will try and deflect/blame the customer for any inconvenience or problem. Ran into a problem where the car had previously been in an accident. Checked the bar during daylight and everything worked perfectly. It was only driving at night that I realised the car had been in an accident and the headlights damaged to the point where I couldn’t drive at night. Instead of completing a day trip I had to spend the night at my expense. After calling their helpline I was told they would book the car out and waive any costs due to the fact the car was faulty. Still charged me a penalty fee for “not bookingthe car and using outside the hours I booked”. When I queried this it took 3 phone calls and multiple emails to confirm that their consultant advised me to only return the car in the day and they would waive fees.

Every other customer service interact has been painful and never straightforward. Stay away, use car next door or flexicar.

Thank you for your feedback. We are sorry to hear about your experience. Please reach out to hello@goget.com.au if you would like to investigate this issue for you.