GoGet 4+

Something to be aware of GoGet/Hirers

I used a GoGet the other day, arrived at the car, unlocked and drove to my destination but...BUT never realised there was damage to the driver side bumper until I walked back to the car from behind and noticed some very minor damage. There was no previous info provided to the next hirer that the car had scratches and duco damage. Obviously a previous hirer had not reported that damage and when that happened.

As you would understand that has serious ramifications to the next unsuspecting hirer who could be financially affected by that damage.

Therefore I suggest that GoGet, when the hirer arrives at the car, and turning on the ignition (but not driving away) to signify the new hire period, take photos of the car immediately before driving off and where there’s any visible damage, that damage is reported and recorded before the new hirer drives away. A second set of photo of the car all sides when returning the car to the pod and send 4-6 photos of the car to GoGet. That becomes GoGet’s record of the outer appearance of the car- before and after hires. Therefore photos shows the time they turned in the ignition and when the car has been returned; end of the hire.

Your response please. Barry Newman

Developer Response ,

Hi Barry, thanks for getting in touch. I will reply to you in an email to discuss further. Have a great day.

It works, it makes sense, but it's dismally bad design.

Anyone reading this review that just wants the app to do its job and then be done with it, you're likely going to be satisfied 🫡 On the other hand, if an app's design has even the slightest impact on your experience and impression of it, you're going to be disappointed 😔 I know a website contained in an app when I see one, and this is basically that. It'll tell you you're logged out and that you need to log back in at random times, just because it can. Closing the app and reopening it works, as though you're a genie with powers. There's no dark mode, and reading text makes you feel 14 years older than your actual age on account of it being just that little bit too small 🔍 At the end of the day, it does let you create and change bookings, and that's 90% of what it's designed to do - kudos for that... but I can't ignore that it does feel like a very lazy and little-thought-through effort and design for such an ubiquitous name in the ever-popular industry of car sharing in this modern day and age, and it does prompt one pertinent question: what other corners have been cut?

Fuel Card Doesn’t Work and Won’t Reimburse Fuel

Their fuel card doesn’t work in their van Americo (have only ever used this one van twice to move will never use GoGet again if they do not fix this). I do the right thing and fill the van to the top with E10 fuel and their card doesn’t work when paying. I had to pay $79 on my own card and was under the impression they would reimburse for fuel, which is their big sales point over other car share services. I then read on their FAQ that reasons a card won’t work are 1. The incorrect fuel is bought (only E10 or Standard Unleaded will be paid for) 2. An incorrect pin is used 3. You have taken a car which was not the car you had booked (seems impossible to do if their key/scanner system works efficiently) 4.
A technical or admin error. They state they will credit your GoGet account with the money spent on fuel or your credit card if you’re a business account holder. As a car owner who only used this service for the ease of being able to use their van to move I find this ridiculous. My request for a refund to my card has so far been ignored. Hopefully this review will get me a response now

Developer Response ,

Hi there, I am really sorry to hear that you've had a bad experience. Can you please email us on admin@goget.com.au so we can sort this out for you asap? Thanks.