HelloRide-Enjoy your ride 4+

This is the best way to explore the city. I would recommend it for families with children old enough to ride and anyone else with high, medium or low fitness. So much easier than walking and the breeze keeps you cool. I’ve explored the whole city easily and safely in 4 hrs.

Today is the 2nd time I’ve had problems with the push bikes. A month ago the vehicle was not even functioning but it placed a $8.50 ride fee and $20 relocation fee without me realising.

Today thankfully Adrii at customer service was very patient and helpful she helped me waive the ridiculous fees. Regardless of her efforts the app and products are not up to standards.

It also needs a helmet as the laws in NSW requires. I brought my own helmet today ready to take one of the bikes that was half decent looking but I was caught up having to deal with previous payment issue that I ended up not riding.

Bike was broken, but I didn’t realise, hired it then find out. 20 seconds and moved it 2meters. So sent an appeal to claim back the cost and report damage… HelloRide thanked me for the appeal but didn’t refund me. They didn’t use my name in the email either just “dear customer”! 😬🤔 What about personalisation? Making a relationship?
What about refunding me for not being able to use the bike / service? Guess not. Thankfully, it wasn’t an expensive lesson. The lesson is not to use HelloRide again. I mean I literally asked for a refund because I couldn’t use the bike and they ignored that. Sure there will be similar damage issues in the future… go with someone else, someone that will refund in case of a problem, not Helloride.