I will not lie, this is the first VPN and probably the only VPN I will ever subscribe too for a long-term. It is so easy to use, it has, at high speeds (literally wouldn’t even notice you have a vpn on) on every single site I’ve ever tried to use it for which a different region was needed, and seriously over the last year I have not had a single problem. The ad blocker works wonders, I haven’t seen a pop up since the day I connected. Not to mention for a tiny price compared to other VPNS I literally got 24 months for UNLIMITED devices (which I have a lot of in my family). If you’re trying to pick a VPN or don’t know if you should buy one. Just TRY SurfShark. The features it has cannot be topped and has endless opportunities for you and ALL OF YOUR DEVICES to stay safe and connected, while staying private online! Thanks SurfShark!

DO NOT SUBSCRIBE UNLESS YOU WANT TO EXPERIENCE THE WORST CUSTOMER SERVICE EVER. Canceled my subscription 3 months ago because it didn’t work on any of my streaming services when I was overseas. Today out of the blue I got an email saying I’ve started a 7 day trial. I hadn’t even touched my phone all day. Checked my Apple Subscription and it was still showing as expired and nothing active. Contacted Apple (which is ALWAYS wonderful by the way) and they confirmed I do not have an active subscription and will have to contact Surfshark. Spoke to a customer service consultant who kept telling me I have a subscription on their system via Apple. It doesn’t matter how many times I explained to him, I didn’t authorised a subscription, Apple confirmed I don’t have a subscription. The ONLY party in this whole saga that said I have a subscription is surfshark. But is Surfshark prepared to help? Nope. Just keep telling me I have a subscription in their system and they can’t do anything about it (and to have the hubris to end the conversation with a smiley emoji). So it looks like I’ll just have to pay for perpetuity since I have no way to get Apple to cancel something that does not exist. Called Apple again, the wonderful agent checked through a million things with me and finally suggested I redownload the app (I deleted it when I unsubscribed, which makes the new subscription even more ridiculous) and deleted my account all together. Let’s see if they have the audacity to charge me in 7 days.

As well as below, I keep getting. Locked because surfhsark is in too many black lists. It has a patchy connection that requires lots of reconnecting or changing servers. It’s really mediocre and is not a serious offering. A while ago I had a look at my app privacy report and Surfshark is the all on my phone that contacts trackers the most, including various parts of google. They may well say that it is deidentified data, but repeated studies have shown how easy it is to reidentify data from small bits. Imagine what a group like google can do. The app contacts several domains I don’t recognise, so who knows where your data is going. Every single thing you browse with a vpn on goes through their servers. Given that they are not transparent about the tracking they use, I’m not confident this is a good way of maintaining your privacy. I won’t be renewing.They responded in a way that suggests they don’t know their app is contacting trackers all the time, then obfuscated by talking about encrypting content rather than doing what a vpn’s primary function is - obscuring the sites you visit. They’re selling your data and while telling you you’re not being tracked.

I purchased a month subscription for the VPN. It didn’t work and it’s been over a week since the payment went through.I contacted their support 3 times and each time they basically throw you to apple support instead and refuses to help with anything on their side. I went to apple support like they said the first time but had to come back to SurfShark support as apple couldn’t help. But the following two times after that they basically said, can’t help. They don’t listen to what you’re actually saying and send basically all replies with automated responses. I told them the issue is there’s no active subscription or any subscription for that matter associated with my account even though I have receipt and evidence that I have paid for the subscriptions and apple still shows I have an ACTIVE subscription. It doesn’t even let me pay for another subscription because there’s one that’s meant to be active at the moment. Extremely frustrating. Worst customer support. You’re better off asking your 3 year old child for help in comparison to SurfShark customer SUPPORT.