Dynamics 365 Field Service 4+

I’ve been deploying work management systems in the field since 2G arrived and I can honestly say this is the worst implementation of a field service application I have ever seen.
I know that the app is built on a framework and it’s fully customisable but the default UI Is terrible. It’s like Microsoft has thrown the database into the air and fields have landed on the screen.
Work management applications should be lean , process driven, only show you the information that you need to know when you need to know and where possible complete the data entry for you.
Data entry should be a breeze,but unfortunately the Dynamics framework just makes the application clunky. Good luck to any enterprises trying to develop and deploy this app. You’ll need a team of developers to reengineer.

I need to use this app for my job. My whole team has their work schedule updates in real time which is the nature of our job. The changes are always delayed or don’t go through. All does not load properly, or does not update in real time. We all need to reconfigure every hour which is so inconvenient. The refresh button should be able to work accordingly. All of us mess up our work everyday due to the incompetence of this app. If I could give zero stars I would. Not happy jan….

Having come from the previous app, I can say that this current version is a major step backwards. Completing paperwork takes 2-3 times as long. Being unable to complete paperwork if I have no network connection. And the constant need to sync are all poor design decisions.

I would recommend having this tested in a field(mobile environment) by the engineers, as they clearly have not done so.

If this was my business I would cancel this management software and move to another provider.