I paid to you as you were demanding I paid my subscription as was due to expire and I did . Little did I know I was being hammered with emails. I was sure I had paid you but I think I was scammed. I noticed you took out of my account $200 odd dollars when I’ve never paid that much before. I am there cancelling auto renewal
Developer Response
We are concerned about your experience. It sounds like you received a phishing email. Official McAfee emails will come from a sender with a 'mcafee.com' domain. You can read more about phishing emails here, https://mcafee.com/support/?page=shell&shell=article-view&articleId=TS103285. Feel free to contact our support team at mcafee.com/support/contact. An agent can check into your McAfee account details, and help you cancel if there is any duplicate subscription. Thanks!
Need help
81anDy
I’ve had problems with this app letting my settings be changed turning off safe web. My passwords don’t work after just changing them they’ve been compromised by hackers. iPad gets has been hacked I just got fixed by Mcaffe now it’s happening again. I’m using my old phone because my new iPhone won’t turn on anymore. My location changes on my login always Sydney popping up along with my actual location on other times. Got told last night by McAfee it’s the app settings I’m logging into r wrong. I don’t trust the app enough cause settings change and logging in just shows something dodgy is happening. U can tell when your phone/ iPad / computer is having problems or hackers in the background. Flickering, things not working properly or u get errors when u try to log out the of apps with different location. I know there’s something wrong but the app won’t show anything is happening, I can clearly see on my iPad blue lines jumping from app to app highlighting it blue lines moving across the screen and nothing from a scan. I can’t trust even talking to support cause is it just the hackers I’m talking to and letting them in more to my devices. ? Need help McAfee
Developer Response
We are concerned about your experience. We'd like to learn more about your situation and what exactly happened. We want to make things right. Kindly contact our support team at service.mcafee.com/contact. We will work together to resolve your issues as soon as possible. Thanks!
McAfee Scammers
Milton444
DO NOT SUBSCRIBE. If you subscribe to these crooks you will not be able to get out of it. They make it virtually impossible and it’s a nightmare. I cancelled the subscription l placed through the App Store but somehow these crooks still charge me. On their site you cannot cancel the subscription you have to physically speak to someone which is impossible to do. I cannot believe this place is even allowed to be on the App Store, it’s absolute BS. I’ve wasted hours of my time trying to cancel a product that is absolutely useless. I thought it had been cancelled until l got a scam email from them saying my data was on the dark web. I went onto their site to see somehow I’ve been signed up for a total protection garbage plan for 5 devices. I only have one device and now I’m unable to get though yo anyone because they keep you on hold indefinitely and I’m going to complain to apple and ask them why they are allowing this scam organisation on here in the first place. I mean the product is absolutely useless. I’m furious. Now I’ve suddenly been signed up for a free 2 month trial that they claim apple have given me. This is the biggest scam I’ve ever seen on the App Store. VPN is as slow as a snail and the rest of it is useless. Still unsure how I’m going to get away from this as their customer service who l got through to after an hour wait tell me they’re unable to delete my account, absolute nightmare. STAY AWAY!Yeah sure you’re concerned about my experience. You’ve already wasted hours of my time now. You used my Apple ID to sign me up for a free trial on your website and told me that apple had done it. I’ve just spoken to apple and they know nothing about it. Your company are scammers and hopefully apple are going yo boot you off their App Store for your fraudulent activities. Your customer service lied to my face and told me they knew nothing about the 2 month trial I’ve been signed up for. I’ve never seen a company like yours, EVER. You can’t delete your account or subscriptions, you put ppl on hold for hours trying yo get through, you’re literally a pack of thieves! 😡
Developer Response
We're sorry to hear about your experience. We need a few details about your McAfee account to assist you further. We recommend contacting our support team directly. The complete list of McAfee’s support contact numbers is available on our website, https://www.mcafee.com/support/s/countries-and-phone. If you are not able to reach support by phone, you can reach out to our chat support at https://mcafee.com/support/contact. If you have already reached out to a support agent, please share the McAfee case number, so we can check into your interaction details. Thanks.
Just can’t put trust in any of these VPN Security Apps No more
Blu_eyez22
I’ve had many issues with risking my phone VS Being scammed, hacked etc I have a Normal VPN and I can switch it on and off and it’s causing trouble when I started using my iPhone hotspot for my Apple Mac it wouldn’t work and the Apple Mac laptop is brand new!!!!! I have no patience with something that doesn’t work I would smash it like I did with my other Apple Laptop 💻 I regretted that soo bad knowing after the consequences of doing that. But I found a app that only works for “AMERICANS” 🤨 seriously though it’s biased making a app that only works for people in one Country and the making YouTubers talk about it “promoting“ seems like I won’t watch anymore American videos until they make “that” app world wide because no other App is available or as good or promising than that app
Developer Response
Hello there! We're deeply sorry to see this, Blu_eyez22. This is not the experience we want any of our customers to have. We want to make sure your voice is heard as we continue to improve all the details of the issue so we can investigate this matter thoroughly and assist you immediately. Kindly tap this link to get in touch with our customer support team https://www.mcafee.com/support/s/contactsupport Thank you for bringing this to our attention.
Introducing McAfee's Scam Detector! Online, it can be hard to tell what's real, so we make it easy: McAfee gives you protection against scam texts and emails. Available with McAfee+, McAfee LiveSafe, and McAfee Total Protection.
Version 10.6.1.9
The developer, McAfee, LLC., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Location
Contact Info
User Content
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Purchases
Contacts
User Content
Diagnostics
Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
