iSolarCloud 4+

As I look through the reviews - it’s the same story repeated over and over. In fact it’s the same when in contact with any of the sungrow technicians or engineers from australia. Horrendous support - in fact borderline non existent. I’m almost certain this operation is managed by children. Unfortunately a great product let down by poor user interface with what appears to be zero development in the year I’ve own it. No effort appears to have been made to improve issues in the time(approx 1yr) I’ve been a user. Considering the exorbitant costs of installing a solar and battery - as a customer, This app which is supposed to help compute pay back period (amongst other things, which are also inadequately programmed) does not even have a field for daily supply charge. If you’re looking for a well designed and supported app that displays system performance consistently and accurately then avoid this software like the plague. A real shame to be honest.

I downloaded this app yesterday and was scratching my head for the wifi connection for a while, why such complex setup in an easy going world? I felt sorry for the developers and designers of this app for instance. I didn’t understand why this app wanted me keep connected to the inverter’s network SSID whenever I opened this app which cut my internet connection. That made a bad first impression on this app. But then after a day, I opened this app again and it started asking me to do the setup again which I did anyway. And this time it went all smooth. After the setup, it stopped asking me connect to inverter’s SSID again and all working good. Though it needs a bit of improvement with respect to editing the information already provided, it looks good to me now. Still, I don’t understand why it did not do its job on day one which really frustrated me after spending more time on it. Expecting to see more good updates and bug fixes and improvements from the developers to keep this app cool and running as expected.

I have just had solar panels installed. I am enjoying the app and especially like the overview tab which is intuitive and easy to understand. Straight away we have been able to make changes to our consumption which will save us even more money, such as setting the hot water timer to heat during the day instead of overnight where we would have been paying from the grid instead of using the solar power.
My one disappointment is that I cannot accurately configure the tariff. I am in Australia and although there is option to choose AUD, the app does not have enough fields to enter the tariffs required. I can enter the feed in tariff ok, however for the consumption tariff my energy company has different rates for Monday to Fridays, Public Holidays and weekends but there is nowhere to enter this. Also there is nowhere to put the daily charge. If the developers could update this, it would be a great app