Joggo - Run Tracker & Coach 4+

Running pans for when you don’t know what to do next

Jogger has been a big part of my fitness/weight management over the last year. The app mixes up your activity so that it’s more that adding minutes or km. It also helps you manage heart rates so that your exercise does hay you want - cardio, fitness or weight management. Recommend if you want to run but are not sure what to do…

Developer Response ,

Hello,

Thank you for sharing your positive experience with Joggo! We're delighted to hear that the app has been instrumental in your fitness and weight management journey over the past year. It's great to know that you appreciate the variety of activities and the focus on managing heart rates to achieve your fitness goals effectively. If you ever have any questions or need further assistance, feel free to reach out to us. Keep up the fantastic work!

Best regards,
Joggo Team

Very disappointed in the app so far - misleading advertising

Was really looking forward to the app after all the lead up marketing but unfortunately the app is not user friendly and doesn’t sync with my Apple Watch properly (ie if you start on your watch, it’s not your scheduled workout, just a free run and if you start on your phone it doesn’t show up progress on your watch).

The meal plans don’t give you an option to print of a weekly summary or anything to do a shopping list so I won’t be bothering with that as it’s too time consuming.

If you change your level mid week after a run (like I did because that level was too easy), you not only lose the progress you’ve made on that level, but it removes the workouts you’ve done that week and then asks you why you missed a workout.

I’m getting bombarded with emails because I didn’t sign up for the ‘extra’ workout plan.

Judging by the other reviews on her which I wish I’d read first, I’ll have to make sure I cancel before the end of my subscription and record evidence of my cancellation.

Oh, and be careful if you’re in Australia, the join up fee is $US so you’ll get stung on conversion.

Disappointing experience

My experience with Joggo app has been incredibly disappointing. I initially subscribed to the app through a Facebook offer that promised a full refund upon completing 26 miles. However, despite fulfilling the requirements, I was denied the refund under the pretext of not applying through the offer link, which I had done.

Frustrated by this discrepancy, I decided to cancel my subscription. To my dismay, the company went ahead and renewed my subscription and saying that I did not cancel the subscription , charging my bank account. It was only when I noticed the unauthorized charge at 12:10 AM that I realized what had happened.

Seeking resolution, I promptly requested a refund, only to be met with resistance from Joggo’s customer support. Not only did they refuse to issue a refund, but they also offered only a measly 50% refund, which felt like insult to injury.

Overall, my experience with Joggo app has left me feeling cheated and misled. The company’s failure to honor its promises and its unethical billing practices are unacceptable. I would caution others against subscribing to this app, as it appears to prioritize profit over customer satisfaction.

Developer Response ,

Hello,

Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you've encountered. We understand your frustration regarding the refund process and the renewal of your subscription.

Regarding the challenge refund, we want to clarify that users must enter the challenge via the specific link provided in the offer to qualify automatically. We apologize if this was not communicated clearly. Additionally, our terms and conditions outline the details of recurring charges, and subscriptions are automatically extended unless canceled.

We strive to adhere to our policies regarding refunds to the best of our ability, but we regret that it fell short of your expectations. If you have any further concerns or would like to discuss this matter further, please feel free to email us at hello@joggo.run.

Thank you for your understanding.

Best regards,
Joggo Team