KFC - Order On The Go 4+

After using the Macca's app I am so grateful for this one. And I appreciate y'all responding to my previous review. I would love it if you added the wicked wings dinner pack as an app option - my fav and in my opinion one of the better quality options. I kind of hate how when you pick a store to go to you get a zoomed in map. Once you put your default/favorite sites in, you should lock it in state/region so it's not hard to find other close stores (with an option to manually switch of course).
Things you do well: able to pay at the counter (drive through option), customisable meals, special offers, speedy meals.
Things I would like: the wicked wings dinner pack, able to add my receipt thing so I don't have to change it at the counter, maybe a comment box just so I can ask for things beforehand), maybe a PayPal option?
Edit: seriously a comment box. I feel sorry for the poor girl that add to in my request

Please save yourself the absolutely god awful experience of this app. I decided to do something different and try KFC’s new app, marketed to me as a ‘fast’ and ‘easy’ way of getting my food. I was intrigued. I was hopeful. Oh boy, was I wrong.

After spending about 20 minutes in the application trying to get my order correct, I finally managed to customise my dipping sauces and add my sides without the entire app collapsing in on itself. Supposedly, I’d receive my order in about a half hour. About 30 minutes later I checked on my order, only to find that it had been cancelled by the restaurant due to a ‘miscommunication regarding the details of my order’. I also had numerous texts telling me completely different things, one said to wait while another driver was being found, while the other told me to call kfc! I ended up having to call the delivery support number, which took me to a Doordash call centre.

This entire endeavour took about an hour, and at the end of it I was left hungry and extremely annoyed. I also now have to wait five business days for my refund to process. Then, I opened UberEats and ordered maccas. Within 20 minutes of ordering, it was sitting at my front door. This is why MacDonald’s outperforms KFC. I really didn’t think delivering food was that difficult, but man, KFC is doing it VERY wrong.

It seems that providing services and unable to serve chicken to a customer who checked in online but literally take orders for the same items and serve them straight away and act like making me wait 20 minutes longer than them deserves no response. It was around 30 minute wait but the thing is I was the only one waiting they weren’t even making the order even with it on the screen first in line.
They literally gave me 2 large drinks instead of regulars but forgot my mouse too.
Nah nah nah. This service was atrocious.

It looks nice but the reality is that it takes way longer to order food with the menu tiles so massive from being so small. This is not an improvement it simply added features while making the menu worse. It’s not about change it’s the fact it went from quick and easy to look at the menu and see what you have on offer to this mess. The fact it takes way longer to order on mobile really doesn’t impress me or improve what you had. As I said. Looks great but the reality is that it’s a really bad design that isn’t improving what you already had but just simply adding features. It’s meant to be an improvement but it’s not.