Kogan Money Credit Cards 4+

Citibank Australia

    • 1.7 • 110 Ratings
    • Free

iPhone Screenshots

Description

Enjoy the convenience of accessing your credit card account on the go with the Kogan Money Credit Cards Mobile App.

• 24/7 chat.
• Log in with just your password, fingerprint or Face ID.
• View your account balance and recent transactions.
• Instantly activate your card or reset your Card PIN with a simple tap in the Settings section.
• Temporarily lock or unlock your card.
• View and download your eStatement.
• Stay on top of your transactions and payments with notifications on your mobile.

We are working to improve your experience, please leave feedback.

From time to time there will be updates made to the Kogan Money Credit Cards Mobile App which will require you to update your app before you can access it. Please update the app as instructed, otherwise you will not be able to access it.

What’s New

Version 1.1.3

• Minor enhancements and bug fixes

Ratings and Reviews

1.7 out of 5
110 Ratings

110 Ratings

CP3995 ,

Chat function inoperable

Similar issue to others, in that it is very difficult to contact the institution. Chat function in the app constantly returns “sorry, error”. Can’t make a phone call because no phone number available on the website. Resorted to “submitting an online enquiry”. Would rather just speak to someone for what should be a straightforward query.

Developer Response ,

Hi Michael, we apologise for the negative experience and would like to appropriately address your concern. Can you please email us at aus.social.customerservicekogan@citi.com along with your full name and contact number? Thank you.

alecmcq ,

Simply awful

App stopped working. Tried to get help from chat, app crashed. Tried again, told to uninstall and try again. Did that, same errors. Tried chat help again, first lone support couldn’t help, passed to “specialist”. She couldn’t find my name in their data. Them]n she found it and upgraded the process to a call (within the app it seemed). App then crashed. So I am now back to “waiting for consultant” in the app chat, and now the session has expired.

No way to actually phone them. Tried to log into website. Not working either.

Simply awful experience. Do not sign up with these people.

Developer Response ,

Hi Rhineaux, we're sorry to hear that you've had a negative experience and would like to find out more to be able to solve this issue as soon as possible. Can you please email us more details on the specific issue you are experiencing to aus.social.customerservicekogan@citi.com and include your contact number? Thank you in advance.

MBhushan ,

Help feature doesn’t work

One of the most important functionality of any app “ability to call for help” doesn’t work. I have been trying for whole day and it still keep on saying “Connection issues”. There is not even a phone number mentioned in the app to call them on. There is a long URL mentioned in contact page but it’s not clickable either. I cannot even copy it to paste it in browser. Such a pathetic experience and surprised that people do make such apps in 2022. What a shame!

Developer Response ,

Hi, we're sorry to hear that you've had a negative experience and would like to find out more to be able to solve this issue as soon as possible. Can you please email us more details on the specific issue you are experiencing to aus.social.customerservicekogan@citi.com and include your contact number? Thank you in advance.

App Privacy

The developer, Citibank Australia, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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