Mercer Super 4+

Over 2 weeks ago, I did try to check my allocated pension fund balance. Very strange I noticed that the tick was on the Allocated Fund portfolio, but when I click the tab, it was giving me the Mercer Smart Super balance. So I tried again to click the Allocated Pension fund balance, but I started getting error messages. I did call the admin at Mercer. I got told that there is a problem but this should be rectified in about 3-4 days. This was 2 1/2 weeks ago !!
This is ABSOLUTELY not conforming to the Mercer Customers. It is pathetic as to why this cannot be fixed. We did not even receive an apology note from the admin. I feel like having to move my funds to a more reliable and dependable Super & Allocated Fund company, but this process will generate effort from my end.

It would be great if you could have an easy to find section in the app to get your account details when starting a new job. Or even something you could copy easily then flick it off via an email to payroll. So far I’m lost in the app and all I want are basic details to put on my new employee form

I have no idea what a SPIN is but I can’t find it anywhere. I found the rest on Google. It’s little things like this, and when I’m paying hundreds of dollars a year in fees and I can’t find the basic details quickly, I do start wondering if I should just manage the super on my own.

It shouldn’t be this difficult.

This app hardly ever works properly. It is unreliable, erratic, full of bugs and as I write this review it has been out of action and not working for THREE DAYS. I contacted the Mercer help desk to be told that “oh yes there is a problem but it’s affecting lots of people not just you” and when I asked when it will be fixed was told “oh it might take three to five working days”. When I asked about my balance was told “it is showing zero balance” which as you can imagine filled me with alarm. I can’t leave my money (assuming there is any left - no one can tell me) with a company that uses such an unreliable and faulty system to communicate with its clients so have filled in the necessary paperwork to take my money and go elsewhere.