My Telstra 4+

I can’t put my finger on it, but the aesthetics need to be refreshed. It’s very business-y or corporate-y. I would love to see the app updated with some more fun and dynamicism.

My second grief is with the Services tab. I have a lot of services with Telstra which is currently displayed in a long list. I would love to see the option for categories. For example, I go to Services and I can tap on Mobiles and I’ll get a list of mobile services, tap on Internet and I get a list of internet services etc. Even better would be the option to create groups. For example, I could create a group called Wife and add all my wife’s services to that group. It would also be great to pin services of my choice to the Home page. Speaking of the Services tab, I can order the list of services how I like. The problem is that the list never stays how I arrange it. Every time I go to the My Telstra app, the list is always out of order. This is very frustrating.

I have more suggestions, but the abovementioned will do for now. Thank you.

Hi there, thank you for reaching out and providing us some feedback and suggestions. Can you please send us these details via tel.st/MyTfeedback and we will pass through your feedback on your experience, to the right team. Thanks, Han

The new Groverment need to do royal commison or investigation in why we can't get service in regional areas I cannot believe that we have to pay for a service that isn't servicing Australia. Even if your paying for a PHONE PLAN. And if someone is to call you it's all from overseas that don't understand our real issues with chooks in the background and wind behind there ear piece. That's if you can even get someone to speak with Eg because they can't reach you in the regional area your complaining about in the first place. Or they drop out of service when they are trying to fix your service. Disgusting I have so much data that's be unable to be used because there Towers are so few and far behind the times . Why are people purchasing so many others items for better coverage? Because we don't get coverage without the extra purchases. It's disgusting that Australia in 2022 you can't get service, customer service, and have to messager service because you can't have Australia customer service. Even if you go into Telsta shops they can't sell you anything as it's all online, So Telstra what are you doing with all the monies millions of Australia's are paying for a SERVICE. South Africa and Bali have better coverage then Australia. Telstra needs to be accountable for not giving Australia's the service they are paying for.

Hi There, Thank you for your feedback. We appreciate taking some time out to provide us this valuable feedback! If there is anything specific with the app, please message us in the app or you can head to our support website tel.st/7fhlm there are few specific support options you can pursue. Thanks, Sweeney

I think it is fair to say from my great service experience with Alejandro, on the Telstra chat/message service. I was querying an extra data charge, I had all the right information at hand, & received timely professional service, along with a fair resolution.
I think it’s a case of being prepared, & utilising the most efficient form of technology to get the most timely & professional service level. Cut out the emotion side of it for a second, & get to the crux of the issue without judgement being clouded. I found the experience relatively painless, & thank the convenience of being able to control & monitor my account through the My Telstra app. I will note, I was taught well to remain calm & collected in negotiations & interactions, by the Australian Army. So I can honestly say I’ve found the Telstra staff in-person, & online extremely professional & fair. No I don’t or have ever worked for them, but they deserve credit where credit is due.

Hello, Thank you very much for the positive feedback, we do appreciate it!