Screenshots

Description

The My Telstra app is helping over 4.5 mil users securely access and manage their Telstra accounts and services. Sign in with a Telstra ID or create one when you’ve downloaded the app and get the latest on your services, Telstra Plus points, bills and payments when you want it, shop latest devices and accessories and get help when you need it, all in one place.

My Telstra makes it easy to do what you need to do without the wait.

Latest features in the My Telstra app mean customers can:
• Keep track of your service, billing and order messages with handy push notifications in notifications centre
• Get help to find lost iPads and iPhones from Telstra with Device Locator
• Manage eSIM and swap eSIMs between compatible devices
• Check nbn connectivity and troubleshoot problems with nbn health check
• Contact us through Message us with any questions about your account or when you need support (see conversation history when you’ve signed in and messaging us)

Don’t worry, My Telstra brings all the good things from our previous Telstra 24x7 app to help you get more from your Telstra account:
• See and manage your Telstra services, check plan details, make payments securely, set up and manage auto payments, get notified before bills are due, request payment extensions and see current and past bills.
• Update contact details and give services a nickname for easy recognition
• Get help with online support, outage tracking, book in-store appointments, reschedule nbn technician appointments and recover usernames or passwords
• Join Telstra Plus and check your points balance, redeem points and access your member benefits like discounted movie and sports tickets and concert pre-sales
• Shop the latest tech and devices
• Troubleshoot tech issues
• Manage Foxtel from Telstra service
• Customers on eligible plans will see 5G network access
• More control for pre-paid customers - recharge quickly, buy extra data, check balance, track usage and recharge history

What’s New

Version 62.1.34765

The Telstra 24x7 app has been replaced by My Telstra.

What's new?

- Bug fixes & Enhancements

Ratings and Reviews

4.0 out of 5
58K Ratings

58K Ratings

yhis nickname is taken ,

Great service Telstra chat/message

I think it is fair to say from my great service experience with Alejandro, on the Telstra chat/message service. I was querying an extra data charge, I had all the right information at hand, & received timely professional service, along with a fair resolution.
I think it’s a case of being prepared, & utilising the most efficient form of technology to get the most timely & professional service level. Cut out the emotion side of it for a second, & get to the crux of the issue without judgement being clouded. I found the experience relatively painless, & thank the convenience of being able to control & monitor my account through the My Telstra app. I will note, I was taught well to remain calm & collected in negotiations & interactions, by the Australian Army. So I can honestly say I’ve found the Telstra staff in-person, & online extremely professional & fair. No I don’t or have ever worked for them, but they deserve credit where credit is due.

Developer Response ,

Hello, Thank you very much for the positive feedback, we do appreciate it!

pd## ,

Worst chat experience ever

Inspite of the negative reviews don’t see a Telstra doing anything to fix any issues.
I raised a service request through the chat option. The account manager emailed me to reply with my date of birth so that the issue can be resolved quickly. When I did not receive any response I tried to contact them again through the support chat. Please note we are not able to contact them by phone anymore. The response I received was that since it is assigned to an account manager he will call me the next day at my convenience. There was no call the next day. I tried to contact them on the chat again but I was not able to send any messages using this option from my iPhone. So I tried chatting using my iPad. They took ages to look into the issue and still no resolution. They asked for my mobile number before they exited the chat. Now I replied with my mobile number and again the message failed to send. So here I am with my issue unresolved and no way to contact them.
Why have this technology when you cannot support it or fix technical issues.
I think it is time to explore other service providers after more than 10 years and also being a Gold member. No point in paying top dollars for such frustrating customer service.

Developer Response ,

Hello. My apologies for the delayed response, sorry to see you've been having these issues. Can you please send your contact details to mytelstrasupport@team.telstra.com so that one of our team can get in touch to assist. Thanks - My Telstra App team

TheLabTech ,

I would give 1/2 a star!!!

I have wasted so much time since February trying to get my billing sorted. It’s still not sorted after now have 8 reference numbers saying it is. It’s absolute nonsense the Codi helper as they do not allow you to ask a direct question. Yes they get back to you but they blame Covid constantly. I’m still doing my job through covid and they are sitting at a computer for goodness sakes. 35 emails, 8 reference numbers and over 40 hours of phone calls and guess what ??? It’s still broken. My bill has tripled rather than been credited. When I phone they say it is $0 don’t worry it will fix on the next account. They don’t generate my email bills and recently they tried to take money from an account when I do not have any direct debit permissions given. My son passed his ownership over to us when he moved out but they still refuse to remove his name from the billing and instead give me and my husband permission to fix faults and pay. I wish I’d cancelled Telstra and gone with another company that actually talk to you not Codi you!! Don’t bother downloading as you can’t check your bills accurately, you can’t check your data usage or outgoing calls etc as it always says there seems to be an error and we are working on it. Maybe the app has Covid?

Developer Response ,

Sorry to hear this. Could you please log a case so we can investigate and resolve: //say.telstra.com.au/customer/general/forms/Email-Complaint
Thank you, My Telstra app support team

App Privacy

The developer, Telstra Corporation Ltd, indicated that the app's privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

You May Also Like