My Telstra 4+

My Telstra: Making it easier

Telstra Corporation Ltd

    • #4 in Utilities
    • 4.1 • 126.7K Ratings
    • Free

Screenshots

Description

The My Telstra app is helping over 4.5 mil users securely access and manage their Telstra accounts and services. Sign in with a Telstra ID or create one when you’ve downloaded the app and get the latest on your services, Telstra Plus points, bills and payments when you want it, shop latest devices and accessories and get help when you need it, all in one place.

My Telstra makes it easy to do what you need to do without the wait.

Latest features in the My Telstra app mean customers can:
• Keep track of your service, billing and order messages with handy push notifications in notifications centre
• Get help to find lost iPads and iPhones from Telstra with Device Locator
• Manage eSIM and swap eSIMs between compatible devices
• Check nbn connectivity and troubleshoot problems with nbn health check
• Contact us through Message us with any questions about your account or when you need support (see conversation history when you’ve signed in and messaging us)

Don’t worry, My Telstra brings all the good things from our previous Telstra 24x7 app to help you get more from your Telstra account:
• See and manage your Telstra services, check plan details, make payments securely, set up and manage auto payments, get notified before bills are due, request payment extensions and see current and past bills.
• Update contact details and give services a nickname for easy recognition
• Get help with online support, outage tracking, book in-store appointments, reschedule nbn technician appointments and recover usernames or passwords
• Join Telstra Plus and check your points balance, redeem points and access your member benefits like discounted movie and sports tickets and concert pre-sales
• Shop the latest tech and devices
• Troubleshoot tech issues
• Manage Foxtel from Telstra service
• Customers on eligible plans will see 5G network access
• More control for pre-paid customers - recharge quickly, buy extra data, check balance, track usage and recharge history

What’s New

Version 76.0.49586

What’s New



Personalised offers for you
Head to the Shop tab to discover a brand new look with tailored offers to compliment your services and devices.



Telstra PIN Improvements
Soon you’ll start seeing reminders to set up a Telstra PIN when you sign in. Setting up a Telstra PIN adds an additional layer of security that can help prevent unauthorised access of your personal details.

Ratings and Reviews

4.1 out of 5
126.7K Ratings

126.7K Ratings

yhis nickname is taken ,

Great service Telstra chat/message

I think it is fair to say from my great service experience with Alejandro, on the Telstra chat/message service. I was querying an extra data charge, I had all the right information at hand, & received timely professional service, along with a fair resolution.
I think it’s a case of being prepared, & utilising the most efficient form of technology to get the most timely & professional service level. Cut out the emotion side of it for a second, & get to the crux of the issue without judgement being clouded. I found the experience relatively painless, & thank the convenience of being able to control & monitor my account through the My Telstra app. I will note, I was taught well to remain calm & collected in negotiations & interactions, by the Australian Army. So I can honestly say I’ve found the Telstra staff in-person, & online extremely professional & fair. No I don’t or have ever worked for them, but they deserve credit where credit is due.

Developer Response ,

Hello, Thank you very much for the positive feedback, we do appreciate it!

Shapeshifters2012 ,

Worst app ever

App Crashes all the time . Just like Telstra itself . Bad all around . Been waiting for a modem for almost 6 weeks . I have to contact them to find out what’s going on . They sure as hell don’t keep me updated .Then they tell me it will be delivered within 3-5 business days . They have been telling me that every week for abt 6 weeks now . I have been with them for 20 something years . But I think I’m done now . They are full of excuses but no one seems to be able to get me a replacement modem . APPARENTLY ITS ON BACKORDER . really Telstra ??? What kind of a backyard dodge joint are you running these days ? Anyway , there are better deals out there . You are no longer my first choice . I pay for premium service and get scripted responses from your Telstra team . Everyone tells me exactly the same thing over and over again .like they have a script in front of them telling them exactly what and when to say it . I may as well talk to your bot ..
if you want keep your customers , you need to start pulling up your socks . New customers get everything plus the kitchen sink thrown at them . The latest fandangle modems .whilst your long time customers have to put up with your outdated technology . Well beware noobies ...once you there for a few years and something goes wrong , support is not forthcoming . They just string you along for as long as possible . And you end up chasing you own tail .

Developer Response ,

Hi there, sorry to hear that you've had a frustrating experience. So that our team can help, can you please send us a message in the app. Head to the ‘Get help’ tab in the app and select the messaging icon on the bottom right corner. You can also head to our website tel.st/jp586u there are some specific support options which you can pursue. Thanks, Han

pd## ,

Worst chat experience ever

Inspite of the negative reviews don’t see a Telstra doing anything to fix any issues.
I raised a service request through the chat option. The account manager emailed me to reply with my date of birth so that the issue can be resolved quickly. When I did not receive any response I tried to contact them again through the support chat. Please note we are not able to contact them by phone anymore. The response I received was that since it is assigned to an account manager he will call me the next day at my convenience. There was no call the next day. I tried to contact them on the chat again but I was not able to send any messages using this option from my iPhone. So I tried chatting using my iPad. They took ages to look into the issue and still no resolution. They asked for my mobile number before they exited the chat. Now I replied with my mobile number and again the message failed to send. So here I am with my issue unresolved and no way to contact them.
Why have this technology when you cannot support it or fix technical issues.
I think it is time to explore other service providers after more than 10 years and also being a Gold member. No point in paying top dollars for such frustrating customer service.

Developer Response ,

Hello. My apologies for the delayed response, sorry to see you've been having these issues. Can you please send your contact details to mytelstrasupport@team.telstra.com so that one of our team can get in touch to assist. Thanks - My Telstra App team

App Privacy

The developer, Telstra Corporation Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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