My TPG 17+

My comments are steeped in experience from 2008. I had a long association through various stages of adsl to broadband to nbn. Plagued with numerous issues they were prolific in their promises of fixing and compensating but usually you had to remind and chase them up to make good their promises. The latest debacle, they failed to initiate an important change to my account which resulted in great inconvenience, time, not to mention stress for a disabled relative all because they failed to do something they were supposed to do about 3 years ago. Then they tried to avoid any responsibility and even gaslight by blaming on my disabled relatives understanding of the matter. Low! Low! Low! I note they were pretty quick to effect the transfer when I canceled the service even though an active complaint was in progress they weren’t interested in resolving it at all as they knew they were in the wrong and failed to complete a process properly. Honestly find another service provider. The tpg app is equally limited and not sure if there it actually does anything really.

Was a tpg customer 4 years ago and it was decent back then. Changed providers for cheaper option. Have now returned to 5G broadband. Am so surprised how it seems like tog has gone backwards for its user accounts. Can’t find anything, account contains only the most basic information, difficult to contact customer care,seems phone number is the only option (who doesn’t text/chat/email these days given we are all time poor and can’t afford to sit on hold on a call???), can’t find the info you need online, and the app is clunky and super basic. A really poor effort in my opinion. I like to do everything online and via email but tpg seems to want to make it difficult. Having second thoughts about stating with them. ESP as their plans aren’t the cheapest either. User experience should be important. But seems like it’s taken a backseat. I’m shocked. It feels 10yrs behind compared to other providers. Also app doesn’t stay logged in, nor can you use Face ID to log in.

I like the TPG internet, and I like the customer service over the phone, this review is only relating to the app itself. The app is really clunky and hard to use. - It won’t let you say logged in for even short periods of time, so when you have to close the app to check a note or a message, it makes you log back in each time. - it won’t close the keyboard, so the keyboard covers the buttons you need to press when you want to submit a form - the speed test has not worked in days, and when you click the button to submit a support request it logs you out of the app - the message box is limited in how much it scrolls down, so if you need to write more than a few lines, you are writing blind, the text is under the keyboard. - when you input your email and password, the keyboard flickers.