NETGEAR Orbi - WiFi System App 4+

Better than the previous modem I had.

This application is very neatly tab, great features I like the option to have a antivirus installed rather than having their own it should allow the users their own antivirus which could save money if a user has a multiple device antivirus software. I know In the past Netgear had this option but it didn’t work out which their experts need to fix the bugs which caused the problem, it’s pointless to have more than one antivirus brands try not to rob our pockets.

Dodgy conduct

Before updating to the latest version, the update summary provided by the developer only stated version enhancements and bug fixes. It did not provide any indication that the latest update would require you to agree to new terms including the collection and use of your private analytics data without the option to opt out. You have no choice but to agree. That is really poor form and misleading conduct. I have purchased this item on the premise I can use and control from the app directly and for net gear to take that away from me after purchase because I do not wish for them to collect and use my private data is not ethical. Cmon - play fair and treat customers with respect. Don’t mislead and take advantage of customers. Give customers a choice with their private data so they can continue to use the app. Netgear have really gone downhill and just annoy me now.

Developer Response ,

Hello Ant19783124,

We appreciate your valuable feedback and want you to know that your experience is important to us. Your concerns have been escalated to our Product Management Team for review.

If you have any additional feedback or need assistance, we will be happy to help you. Please reach out to us directly at netgearteam@netgear.com.

Regards,
NETGEAR Team

The app is absolutely pathetic!

The app is so clunky and each time it’s updated it might work or it might not. Last night I could use the app with a one time password and remove a device from my network, today with the app I can’t login and I can’t give access for the device to the network so it’s locked out! 😡 Forgot my password doesn’t follow the pattern of behaviour for forgot my password. You used to be able to use a one time password, forget that because of/when you can get a one time password it takes to to reset a password only if you can remember a password for the ‘admin’ account which you never named ‘admin’. Get some people in your team and get some UX Designers if you don’t have any, or replace them with ones who know what they’re doing, because your app is total garbage! 😡