nib Health 4+

All private health funds are expensive and NIB is no exception however it’s lovely to feel that I’m actually getting something for my money.

Since joining over 12 months ago, I’ve experienced fabulous service and, having just used the app for the first time, can’t believe how easy it makes everything. I think my claim took about 30 seconds in total. Well done NIB!

So glad we are meeting your expectations Milko607. Thanks for the 5 stars 😊

I recently stayed in hospital at St Vinnies Private in Melbourne. When I went to register at the hospital the nurse contacted nib regarding copayment she was told by the nib operator that no payment was required on this occasion. I asked again to make sure so the nurse made sure by asking the operator again who again repeated that she had checked and no payment on this occasion is required I thought great thought nothing about it.
I get a bill from St Vinnies now demanding payment. I explained my story to the manager she said the hospital only do as the health insurance company tell them, on the day they said no payment required now they are saying a few months after that payment is required… the health insurance has it all your own way, each company cries poor to the federal government to put up premiums yet when it comes to being decent to the members you are strict and in this case incompetent so I now have to cough up at an inconvenient time to pay st Vinnies for your error
It’s no wonder people are leaving health insurance in droves you say you care but of course that is a lot of BS

hi , thanks for reaching out 😀

We are sorry to hear about your recent experience.

In general nib do not have co payments as such associated with private health insurance hospital cover however, there may be an excess applicable. depending on your level of cover.

We are more than happy to discuss this in more detail and have your issue investigated.

It could be just the terminology used co payment versus excess - however, we are more than happy to look into this further for you.

Please get in touch so we can discuss this in more detail and have your issue resolved 👉🏻https://www.nib.com.au/contact-us

Im not super happy with nib because when I claimed my hospital bill ( what I already paid for the hospital) after two week’s passed nothing happened I didn’t got back my money, and when i called them up found out they sent the amount for the hospital, because they claimed also the money somehow after i paid. The dispatcher sorted out the issue she also were wondering what and how that happened because it was clear i had paid… but for their mistake I needed to wait about two months for get back what I already paid for.

Thanks so much for your feedback. Please don't hesitate to get in touch so we can discuss this in more detail and have this instance investigated 👉🏻https://www.nib.com.au/contact-us