iPhone Screenshots


At Bupa we exist to help our members live longer, healthier and happier lives.

We continually refresh the myBupa App to ensure you have the best experience. You can now view and manage your cover, view claims history, make Medical, Hospital or Extras claims, Update your contact details and find Bupa Members First Platinum, Members First and Partners network providers, hospitals, specialists and your nearest Bupa centre on your phone!

- Login via PIN / Fingerprint
- View and manage your cover details
- View Claims History
- View Extras Usage*
- Make a Medical, Hospital or Extras Claims
- Locate and get directions to your nearest Members First Platinum, Members First or Partner Providers; as well as Hospital or Medical Specialists**
- Locate and get directions to your nearest doctor (OSHC customers only)
- Update your contact details

* Please note: not all customers are able to view their Extras Usage on myBupa as this feature is not extended to all products at this time.
** This excludes OSHC customers

NOTE: This app is not suitable for seeking medical attention in an emergency.

What’s New

Version 2.15.2

We update the myBupa app regularly to create new functions and make it more reliable for you. In this release, members with overseas visitor cover can now claim for allied health expenses via the myBupa app. We’ve also made minor updates to keep the app running smoothly.

Ratings and Reviews

4.8 out of 5
6.3K Ratings

6.3K Ratings

PAUL366466 ,

My Cover

We find BUPA very efficient, but I pay our fees one year in advance to save the increase, and then you send us a letter in April to change the conditions of our cover after we have already paid (moving the goal posts). After being with MBF and then BUPA for so many years and never considering moving to another provider this year sadly we will be looking around.

Developer Response ,

Hey Paul, it’s always great to hear from our loyal members, though it’s disheartening to know you’re thinking of leaving us. We get that premium increases and cover updates can be challenging, and our Customer Service team are always there to help clarify any concerns you may have. I’d recommend calling through on 134 135, between 8am - 8pm (AEDT) from Monday to Friday, to have a further chat about this. Warm regards, Viv


App crashes at start-up


I hope that BUPA’s health insurance business systems and programming work better than this.

My view is that I will never trust important personal business such as health insurance to an organisation that can’t satisfactorily implement its own business software such as customer-facing iOS applications.


Viv, thanks for responding. My device is an iPod Touch 6 running iOS 12.4.4.

I am surprised that you have requested multiple personal id items from me such as BUPA account number etc. This is unacceptable in a public forum.

All you need to know is that the current MyBupa app crashes at startup on the system I have specified above. This is prior to entering any of my personal info. As a professional developer, your job is to now test the app using the iPod Touch 6 and the latest iOS software for this device. Once the crash has been replicated you then need to rectify the app.

Please advise the community here when this has been done. In the meantime I will review my current health insurance arrangements with a view to moving my business to an organisation that has its IT systems running smoothly.

By the way, why can’t I even pay my annual BUPA premium using the myBUPA app?

Developer Response ,

Good afternoon. Apologies for any confusion caused, your membership details can be sent over to mobilefeedback@bupa.com.au so that we can start with the investigation. While most customers can see the payment details of their policies through the App, making payments or updating direct debit details will need to be done through the desktop version for now. Thanks for sharing your thoughts and feedback regarding this. Kind regards, Viv

wilshsan ,

Extras Usage 🙌🏻

Super excited to see the extras usage is now available on the app. This was the only reason I have had to call Bupa over the last couple of years - to check the balance of my extras. App is very intuitive and placing a claim takes seconds really if it’s a regular service you are claiming. Love it!

Developer Response ,

Glad to hear you’re enjoying our new update, wilshsan!

Now our members can have all the info that they need on the go, making it quick and easy. If there’s anything else you’re wanting to see in our App, shoot these thoughts through in an email to mobilefeedback@bupa.com.au.


App Privacy

The developer, Bupa Australia Health Pty Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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