myBupa 4+

Small bugs but makes life a lot easier

I appreciate the App, but if a Product Owner or UX designer is reading this, there are three quirks I would like to highlight:

1. When searching for a provider the keyboard changes or disappears twice while completing a typical provider number - this is a bug

2. You have to view the right person in a family before clicking submit claim - I made this mistake a couple of times in the beginning, wasting time creating a claim for the wrong person - maybe clearly show who the claim process is for and offer the user a choice to change at the start of the process

3. The claim steps call the user’s attention to the bottom of the page, but next is top right - I’m always slowed down after claiming many times!

Absolutely USELESS App

I hardly ever write reviews but feel compelled to warn others about this ridiculous App. This is probably the most USELESS App I’ve ever used. I changed our hospital cover in February and as of today, June 6th, it is still NOT updated in the App. I’ve deleted and redownloaded the App multiple times and still shows our old medical cover. You CANNOT start a claim via the App, in fact the App doesn’t even show ANY recent claims or ANY completed claims for that matter for any years. Do yourself a favour and do NOT even bother using this App. Just use your browser and log in to the website which shows your actual Hospital/Extra’s cover AND you can actually submit a claim online. We pay over $600 a month for our hospital and extra’s cover which is over $7K a year, just from us alone you’d have enough $$ to pay a professional to design an App that ACTUALLY WORKS!! I’m seriously considering changing providers because if Bupa can’t even design an App that can be viewed or used successfully what’s the point in having an App at all..?? 😤🤬

Satisfied so far.

At the start I had coverage for my wife on a visitor visa and then she change to a temporary resident. I rang Bupa to discuss the change. The person I spoke to was from the Visitor department and stated there was no change, I tried explaining to the person that she is no longer a visitor, but a temporary visa holder. Cut a long story short I was bounced around three different departments. I got a lady who wasn’t from that department and saved me money and got extra cover . Good app. But some Doctors are taking advantage of people on visitor visas, making them come back multiple times for no reason.

I would recommend Bupa.

Developer Response ,

We really appreciate you sharing your feedback! Healthy regards, Kristina