Express Plus Medicare 4+

I’d say the reason you guys are backed up is because the Medicare app doesn’t show claim progress statuses, so we don’t even know if the claim we’ve recently submitted has even been submitted into the system, let alone whether it’s been looked at. As far as I can see my claim hasn’t gone through because it doesn’t show up in claims history or anywhere else. Some of my past experiences with government agencies tells me that the systems fail all very often and it created bigger headaches, especially when the apps are so limited and the phone lines are backed up and manned by undertrained and depressed staff

I have joint account with my wife, on the card she is 1 I am 2, do you think it would be simple enough to be able to log in and download both of our Covid 19 certificates, I managed to get mine after 3 days of talking to Medicare I still don’t have my wife’s certificate, same old story go to myGov, they tell me go to Medicare, I feel like a tennis ball.
Why can’t I just simply log on and get both certificates, we have a joint card we have been married 40 years , my wife has no email address we have one we have shared since computer birth, we don’t want any other email addresses, why is it so hard do do the most simplest request. We have been told by Medicare to come to the office to ask for a hard copy, they can’t email me this information even then they can only give me a hard copy.
MEDICARE YOU ARE A DISGRACE TO THE COMPUTER RACE FOLLOWED BY MYGOV AND CENTER LINK YOU ALL NEED REEDUCATING TO HOW A REAL EFFICIENT BUSINESS RUNS.
Don’t try to use computers if you don’t know what you are doing.

I submitted a claim via this app which was easy and worked well, I was waiting and waiting for a refund. I thought maybe my claim got lost in the system so I referred back to your app to see if my claim was still pending but to my dismay could only view completed claims, the Centrelink person told me to call the call centre which I waited 40 mins listening to really bad music on hold, a very nice person answered my call and processed the claim, HOWEVER if the app would have shown my claim still in pending state I would have just as happy to wait. Can you add this feature ?? Thanks