Express Plus Medicare 4+

Services Australia

    • Free



The Express Plus Medicare mobile app makes it easier for you to do your Medicare business online.

Use the app to do a range of things 24 hours a day, 7 days a week.

With the app you can:
• submit Medicare claims
• enrol a newborn into Medicare
• update your bank account details and contact information
• view a digital copy of your Medicare card details and current card members
• order a replacement or duplicate Medicare card
• view and download your Medicare Claims History Statements for the last 3 years
• view your Medicare Safety Net balance
• register or change your organ donation decision
• view a digital copy or request a new organ donor card
• view and download immunisation history statements for:
- yourself
- your child under the age of 14.

Set up the app

You need a myGov account linked to Medicare to use the app.

To sign in to the app, use your myGov sign in details and create a myGov PIN. You’ll then use your myGov PIN to sign in to your app in future.

If you need help creating a myGov account or linking to Medicare, use our online help guides at

What’s New

Version 4.13.0

To provide an improved experience, this update includes enhancements to:
- Digital Medicare card

Ratings and Reviews

2.3 out of 5
1.9K Ratings

1.9K Ratings

shehaal ,

Clunky, dated design

The app feels clunky to use and doesn’t support the latest iOS design guidelines.

It doesn’t support biometrics, instead relying on an inferior PIN.

The card UI looks terrible, but what’s worse is I can’t do anything with the cards. They’re just… there. I can’t add them to Apple Wallet. There’s no digital interaction or interaction, so I can’t present these anywhere to use them. They’re really just a picture of what I’m forced to carry in my otherwise unnecessary physical wallet. Take a look at Victoria’s far superior WWCC for a great example of how to support digital cards, even if they don’t integrate into the device’s digital wallet.

Oddly, the MyGov app also provides some of the same digital cards, but does support electronic verification so it seems like that can be used as a physical card replacement. That app also supports biometrics… you would think both apps were developed by different organisations, but… no, they’re made by the same company! 🤷🤔

DamirRomanik ,

I feel everyone’s pain!

I have joint account with my wife, on the card she is 1 I am 2, do you think it would be simple enough to be able to log in and download both of our Covid 19 certificates, I managed to get mine after 3 days of talking to Medicare I still don’t have my wife’s certificate, same old story go to myGov, they tell me go to Medicare, I feel like a tennis ball.
Why can’t I just simply log on and get both certificates, we have a joint card we have been married 40 years , my wife has no email address we have one we have shared since computer birth, we don’t want any other email addresses, why is it so hard do do the most simplest request. We have been told by Medicare to come to the office to ask for a hard copy, they can’t email me this information even then they can only give me a hard copy.
Don’t try to use computers if you don’t know what you are doing.

Mushroomfat ,


I’d say the reason you guys are backed up is because the Medicare app doesn’t show claim progress statuses, so we don’t even know if the claim we’ve recently submitted has even been submitted into the system, let alone whether it’s been looked at. As far as I can see my claim hasn’t gone through because it doesn’t show up in claims history or anywhere else. Some of my past experiences with government agencies tells me that the systems fail all very often and it created bigger headaches, especially when the apps are so limited and the phone lines are backed up and manned by undertrained and depressed staff

App Privacy

The developer, Services Australia, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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