The Express Plus Medicare mobile app makes it easier for you to do your Medicare business online.
Use the app to do a range of things 24 hours a day, 7 days a week.
With the app you can:
• submit Medicare claims
• enrol a newborn into Medicare
• update your bank account details and contact information
• view a digital copy of your Medicare card details and current card members
• order a replacement or duplicate Medicare card
• view and download your Medicare Claims History Statements for the last 3 years
• view your Medicare Safety Net balance
• register or change your organ donation decision
• view a digital copy or request a new organ donor card
• view and download immunisation history statements for:
- your child under the age of 14.
Set up the app
You need a myGov account linked to Medicare to use the app.
To sign in to the app, use your myGov sign in details and create a myGov PIN. You’ll then use your myGov PIN to sign in to your app in future.
If you need help creating a myGov account or linking to Medicare, use our online help guides at www.servicesaustralia.gov.au/individuals/online-help
We're constantly striving to improve our services. With this release, we’ve made some minor improvements to the user experience.
For the best app experience, please make sure you keep it updated to the latest version.
Ratings and Reviews
Please fix!! Same issue as Error1234 !!!
Just as Error1234 said on 12thNov, you can’t seem to get past the initial card details part without it showing “an unexpected error occurred. Please try again later.” My card details are also correct.
I’ve used this app for years to lodge claims and never had a problem. Last week this error started showing. I came back to it today and still appears! How are we supposed to use any function of the app if we can’t even get past the initial stage??
Please fix this problem as this problem has not gone away since trying for a week!!
I feel everyone’s pain!
I have joint account with my wife, on the card she is 1 I am 2, do you think it would be simple enough to be able to log in and download both of our Covid 19 certificates, I managed to get mine after 3 days of talking to Medicare I still don’t have my wife’s certificate, same old story go to myGov, they tell me go to Medicare, I feel like a tennis ball.
Why can’t I just simply log on and get both certificates, we have a joint card we have been married 40 years , my wife has no email address we have one we have shared since computer birth, we don’t want any other email addresses, why is it so hard do do the most simplest request. We have been told by Medicare to come to the office to ask for a hard copy, they can’t email me this information even then they can only give me a hard copy.
MEDICARE YOU ARE A DISGRACE TO THE COMPUTER RACE FOLLOWED BY MYGOV AND CENTER LINK YOU ALL NEED REEDUCATING TO HOW A REAL EFFICIENT BUSINESS RUNS.
Don’t try to use computers if you don’t know what you are doing.
Account permanently locked.
Hope you like getting trapped going around in circles with “help” lines. Couldnt log onto the app as every time I tried it said that my Medicare account was permanently locked. MyGov support says to recreate my account to fix this issue. I do that 3 times in 2 days and eveytime I call myGov they say call Medicare. Medicare says call myGov and the best response I get (after the last 50 minute phone call) is that the person on the phone is “baffled” and they suggest I recreate my whole myGov account again even though I can access mygov and see that Medicare is successfully linked to it on a browser. Take this app down and don’t make it available again until the bugs are fixed.
Data Linked to You
The following data may be collected and linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Services Australia
- 40 MB
- Requires iOS 9.0 or later.
- Requires iPadOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Age Rating
- © Services Australia (Australian Government)
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