Screenshots

Description

Better health means being better informed.

Our refreshed app makes it easier to log in and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members' Choice provider.

You can also use the Medibank app to:

• Make a claim and track its processing and approval.
• Find your nearest Medibank store.
• Update your account details.
• Request and download tax documents

To use the updated App, you'll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.

What’s New

Version 4.3

Quick app tour - You can now take a quick tour from the home screen to see what you can do with the My Medibank app.
Enhanced notifications - We've overhauled the way we notify you within the app - It's now even easier to stay on top of your cover.

Ratings and Reviews

4.7 out of 5
23K Ratings

23K Ratings

Tao2369 ,

Work out estimate

This is a great tool to work out but u should add in full view and In simple terms that rebate is based on NO waiting periods as I know I have WP for extractions so was shocked with estimate until I realised it’s an estimate only - any other person would not think of WP and book appt to be told after they have to pay it in full (not a good experience for cust.

Suggestion: Estimate should link to limit available (this will stop customers calling in for quote)

Where on app can we see where DPT is? Bad experience for cust to be told card rejected to have to call in to be told unfinancial - payment history states payments but not DPT 😀😀.

Developer Response ,

Hi Tao, thanks for your review and for the feedback you have provided. Sorry that your date paid to is not viewable and that it was not made clear that the estimate was based on waiting periods being completed. I have forwarded your feedback to our digital team who are working on providing a friendlier and more efficient App as a matter of priority. Thanks, Dave

Jensmc ,

PRESCRIPTION IMPROVEMENTS NEEDED

I suffer from panic disorder, and have 28 scripts to treat the anxiety and depression but I can only claim for my dexamphetamine and not my Alprazolam which is the only combination that works to treat my disorder.

It is less time consuming to take a photo of the receipt and upload it to an app such as NIB (who also covered all my scripts under $30 which is why I went back to NIB last time and now tempted to go back to them due to my regular prescriptions needed to manage my illness!

I find Medibank app too complex to use because most people getting prescription medication do not feel well enough to find the script number and I have several prescriptions from the one authorisation script so it’s confusing and hard work for my disorder. Plus I always got majority of money back from NIB. I have scripts here that NIB would have covered for me, and I’m disappointed Medibank don’t take mental illness and depression seriously enough. It’s very real and 1 in 3 people suffer from depression or anxiety (mostly both) so help us get well! Please?

Developer Response ,

Hi, I am really sorry to read of your disorder and my apologies for any inconvenience or difficulties that have been caused. Your feedback has been passed on to our I.T team who are working on providing a friendlier and more efficient App as a matter of priority. If you would like to send us an email with further details at mobile.feedback@medibank.com.au we’d really like to help. Thanks, Dave

Paper_Rhino ,

A Commendable App - Well Done Medibank!

Medibank have done well with this app.

I am a quite new member and this app is miles better than my previous provider. I love the way you can so easily look up a nearby provider, add them to a favourites list and also add them to your contacts with a couple of quick button presses! Fantastic! I also really like that I can easily access my detailed cover information too. In the past I have had to scan or save this info to the cloud and access it that way when required.

My one big suggestion is that you work out a way for it to not take SO long for my remaining benefit limits to load. Each and every time I have gone to check them (one main reason I access this app) I have to sit waiting for the info to load. I am not a programmer but surely there is a way for this info to preload in the background once I log into the app so it is there waiting for me should I choose to access that info?

Overall though, a round of applause for Medibank! Thanks...

Developer Response ,

Hi there, thanks so much for your comments, we are really pleased to read that most aspects of the App are working well for you. Thanks for your feedback in regards to the time it is taking for your annual limits to load, I have passed your feedback on to ensure the issue is investigated. Cheers - Dave

Information

Seller
Medibank Private Limited
Size
70.2 MB
Category
Health & Fitness
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
Rated 4+
Copyright
© 2013 Medibank Private Limited ABN 47 080 890 259
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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