ABOUT THE APP
The myGov Code Generator app creates codes. You enter a code from the app when you’re signing in to your myGov account at my.gov.au. You can’t sign in to your myGov account through the app.
You use the code generated by the app instead of SMS codes or secret questions.
SET UP THE APP
After you download the app, you need to set it up on your device. The app will generate codes after you’ve finished setting it up.
During set up:
• we’ll ask you to set up SMS codes as your sign in back-up, if you use secret questions
• your myGov sign in option will change to use a code from this app, instead of SMS codes or secret questions
• your myGov account sign in settings will automatically register your device for the app.
USING THE APP
Once you’ve set up the app on your device:
1. go to my.gov.au
2. sign in to myGov with your username and password
3. open the app and enter the 6 digit code.
UNINSTALLING THE APP OR GETTING A NEW DEVICE
You could lose access to your myGov account if you:
• uninstall the app from your device
• get a new device.
To prevent losing access to your account, you must change your myGov account sign in settings.
IF YOU LOSE YOUR DEVICE
If you lose your device with the app installed, you can still access your account with your sign in back-up. You’ll need to change your myGov account setting sign in options. If you don’t have a back-up, you’ll lose access to your account.
APP TIMER AND CODE
A new code will display every 30 seconds. A countdown timer resets each time a new code generates. You have a further 30 seconds to use the code before it expires.
You’ll need to use a new code each time you sign in to your myGov account. You can copy and paste the code, if you sign in to my.gov.au on the same device.
Go to my.gov.au or call the myGov helpdesk on 13 23 07 and select option 1.
Ratings and Reviews
Worse than nothing
As others have said extensively, this app is non functional in so many ways that I’m honestly surprised that apple even allowed it to be published to the App Store. I’m lucky enough that I can’t even get far enough to be locked out of my account, the app simply crashes with a white screen after clicking register.
Honestly you can feel the utter contempt these government departments have for ordinary citizens when using something like this. This must have been worked on, seen, checked off and brought to the attention of hundreds if not thousands of people, yet still we ended up with this flaming garbage.
I hope whoever was in charge of this ends up trapped in an eternity of Sisyphean hell, forced to engage with endless chat bots, call hold music and terrible designed apps.
One star is too much!
What’s the maximum negative stars rating possible? Double it!
This waste of money just repeats itself, makes you run around in circles, and is frustrating to the end. I’ve had to delete and reinstall this several times, and it still doesn’t work. It would take me less time to translate this review into the 5 classic languages than it would to get this thing working.
It’s amazing how effortlessly the legacy of bureaucracy has translated into the modern world and is just as annoying and frustrating in apps. Can’t fault your tireless consistency.
Amazingly realistic experience
Impressed by the way they’ve been able to recreate all the frustration and pointless bureaucratic work of actually entering a service centre onto the app. It’s rare that you come across an authentic online experience which is able to completely override the conveniences of using online services, in order to mimick the realistic experience of spending three hours arguing with government clerks. Just waiting for the accompanying VR app which simulates standing in a line. Keep up the great work guys!
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
- Services Australia
- 23.2 MB
- Requires iOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Age Rating
- © Services Australia (Australian Government)
Up to six family members will be able to use this app with Family Sharing enabled.