iPhone Screenshots

Description

The phone plan with a bigger plan. Unlimited data at speeds up to 20Mbps, plus unlimited standard calls and text for use in Aus, and we plant a tree a month for every active customer. It’s carbon neutral and powered by 100% renewable electricity too — all for just $35 per month.

The felix app has what you need:
- Simple to buy a SIM and keep your existing number
- Follow your positive impact
- Add Unlimited Int’l Calls & Text, plus Int’l Roaming to selected countries to your active subscription in just a few taps
- Easily track your usage
- Pause your plan if you need to, or cancel without any exit fees
- Get local support through live chat
- Refer a friend and you’ll both get $5 credit in your felix wallets when they sign-up and activate!


felix 7 Day Happiness Guarantee:
We’re pretty sure you’ll think we are peachy, but if you don’t, just let us know within 7 days of activating your SIM for a full refund. T&C apply.

About 20Mbps:
20Mbps is great for HD video and music, scrolling and sharing to your socials, and using cloud storage. Very large files may be slow to load. For more information about what you can and can’t do at speeds of 20Mbps, visit felixmobile.com.au/plan/data-speed

About felix coverage:
felix operates on the Vodafone 4G/3G network, which covers over 23 million Australians. Check your coverage at felixmobile.com.au/network

T&Cs: felixmobile.com.au/terms-policies/

What’s New

Version 1.8.310

Our recent app update includes some improvements and bug fixes to make your experience better.


Plus, get one month free when you refer friends! You'll both get $35 of credit in your felix wallet when they sign up and activate using your referral code. Be quick! It's for a limited time only.

Ratings and Reviews

4.7 out of 5
185 Ratings

185 Ratings

JoshuaNeal3021 ,

FANTASTIC COMPANY

I just joined Felix this week and after a quick express delivery of my SIM Card, a gorgeous welcome package, and one of the fastest activation processes I have ever experienced, I’m so happy to be a Felix customer! Seriously it took me 30 seconds to scan the barcode and click a button and I was done. The amount of times I’ve had trouble activating SIM’s with other companies. Well none of that hassle here. Everything is done in the app so it feels modern and streamlined to perfection! I can tell a lot of thought and time was put in to making the app shine and it’s so refreshing, it just works, I actually want to open it and use it but given how simple Felix’s single plan option is I don’t think I’ll ever need to!

Developer Response ,

Hey Joshua, thanks so much for your review – we love this. It’s great to know you’ve had such a seamless on-boarding experience. We’re so glad you’ve joined and even more glad that you’re loving felix!
- Jenny from felix

Lc9172 ,

Best customer service

Not only was it sooo easy to sign up and get a new SIM card, the customer service they provided after I got the SIM card has been exceptional. When I had issues with updating my payment details, all I had to do was message them on the app and their reply was so quick I was honestly surprised. My previous experience with other telco companies made me feel like I had to wait a day or even more to get a response back, or meant I had to spend hours on the phone being put on hold while waiting to speak to someone. My issue was sorted out within minutes! So pleased with their service

Developer Response ,

Hi there, thank you so much for your review! We're so happy to hear that your experience with felix has been so positive! I hope you continue to enjoy your time with us, and our care team is only a short message away if you ever need more help!

- Claire

geo.will.art. ,

Unreliable speed

I switched to felix earlier this week and the process was very straightforward. Since I’ve started using the service I have noticed a significant difference in speed... sometimes this is okay—I understand that it’s capped at 20mbps. However, frequently my service drops down to 3G with just 1-2 bars and the speed is as little as 1mbps, which isn’t even fast enough to load a website or simple app. Today I couldn’t use the IMDB app or browse the ABC news website. I have not been notified of any service issues by Felix, so I assume that this is just what is to be expected from their service. I’ll give it another few days, but if this continues, I won’t be staying.

It’s a shame because I love the concept of felix, and I would be very happy with speeds of 10-20mbps, but 1mbps is not okay.

Developer Response ,

Hey there,
So sorry to hear that you're not having a good experience with your speeds. While we can't guarantee speeds of 20Mbps, we will always give you the highest speed possible up to 20Mbps based on the area that you're in.
Feel free to chat with the team within the felix app, and we can have a look at the coverage in your area and try some troubleshooting!
- Britt from the Care team

App Privacy

The developer, Vodafone Hutchison Australia, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contact Info
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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