For everyone who is complaining about the data bar not showing progress, I have a solution. When your in the app and on the Home Screen you need to turn off your wifi and enable your mobile data (if you haven’t already) and the bar should reload and show up. Once your done looking or whatever just turn your wifi back on and exit the app. This seemed to work just fine for me but it is a bit annoying when I’m at home and I want to check my balance and I have to turn off my wifi just to check it. But overall the app is fine if your just using it to check your usage and days, but for anything other than that the app falls behind. Overall the UI is nice but you need to fix a lot of things and make the app more in-app friendly, as a lot of buttons just take you to their website instead of it happening inside the app.

Other reviews are incredibly exaggerated on the negatives of this app. Sure, it’s not perfect, but it works just fine.Most of the complaints seem to be directed to the telstra login and boost ID. If all you want to do is check your data usage and recharge then you don’t need to worry about either. When you first open the app it will prompt you to log into a telstra account. Just close out of that and your data usage and days left will be displayed. If you choose to recharge in the app it will open a browser in-app, but that’s hardly a reason for a 1 star review. If you want to make automatic payments and didn’t choose to do so during activation, you will have to use the website and possibly create a boost ID, i’m not sure.Either way I feel the main point of the app for most people will just be to check on their data usage and how many days left until recharge, and it does that just fine. It would be nice to have a widget I can add to the home screen, that would be my only request.All the issues that the people leaving enraged reviews have, all come down to user error. Just my two cents.

If I could rate Boost Mobile with zero stars, I would. Their recharge process is impossible. Regardless of whether I download the app, update the app, delete and reinstall the app, try a website browser, clear my browser caches and cookies or dial #111# from my mobile device, the same error messages appear. ‘Something went wrong, try again later.’ After reaching out for help on their website and having one of their robots ‘Kris Ann May’ ask me for my full name and date of birth (details which have never been provided to Boost, as I have a prepaid SIM) and telling me that I need to reset my device’s ‘Access Point Name’… I’ve had enough. Boost, you are a phone company whose ONE JOB is to provide your customers with solutions so that they can use their mobile device. And you’ve failed. You’ve failed at your one job. Please save your robotic, generic response that all these reviews saying the same thing get. I can only hope that a real human being with the power to change something reads this, and cares enough to actually do something about this.

I am near 70 years old, so no tech wiz here. To Activate my SIM I phoned Boost to make sure I got that right and my experience there was that my call was handled promptly and effectively (and very courteously as well). Choosing what plan I purchased was very simple and downloading and using the app has been easy and simple as well. I note that others have had problems with SIMS not arriving, so I just purchased one from my supermarket for $2 to bypass that possibility. All in all NONE of the very negative posts about poor service & crappy app function have been my experience. Ive been with Telstra previously and I was very aware of what reception I was getting in different low power areas and it’s exactly the same using BOOST as Telstra. I’ve been pleasantly impressed. My reason for choosing Boost was it’s the cheapest full Telstra coverage and outback/remote reception is for me, critical. I was quite nervous going with Boost considering some of the bad reviews. So I thought I would submit my view because i reckon if I can handle the process ok, anyone with half an idea of how to follow instructions should be able to also.