1. Simple plans, no surprises
We’re all about keeping it simple: no hidden charges or surprises on your bill. What you see is what you get.
2. Generous data allowances
We’re generous with our data options so you can get the data you need, when you need it.
3. Everything you need online
Set up, connect and manage your service with ease, all online. We’re all about making it easy for you to find what you need and help yourself in your own time.
- Fresh look and feel has landed for all mobile customers
- Improved Support & Contact Us page. Find the help you need.
- Bug fixes
Ratings and ReviewsSee All
After 3 days of trying to port my number from optus, I’m giving up. So, I have lots of experience using the app to submit support tickets, but none of using it to manage a phone service. Here is my feedback:
1/ navigating through the support ticket system is extremely slow. It takes about 30-60 seconds to load each screen.
2/ there is a 3-4 hour lag for responses from support. The responses are often ambiguous, requiring another question (and another 4 hour delay). There is no livechat support.
3/ there is no indication of support hours/days. Will i get a response tonight, tomorrow, or on Monday? Who knows?
4/ you can attach images to support tickets... in theory. However, the app rejects photos taken within the app for being larger than 2mb. And selecting ‘browse’ logs you out of the app.
5/ if you open another app while drafting a support ticket, the text you entered in the ticket will be lost, and you’ll be sent back to the main menu. Even if it’s just 5 seconds to reply to a text message.
6/ the app sometimes splits replies to support tickets into separate tickets, leading to a proliferation of tickets and confusion.
Very simple and straightforward
I have moved my whole family and friends to Belong (AU) since I first heard about the Company some years ago. Was I nervous about their App? No way because their website interface is user-friendly I knew their app would make a great bi-product. Telecommunication reviews are filled with frustrating people who just want an easy fix when often they often don’t understand the communication technology protocols. I love the simplicity this app provides, the dashboard (landing page) shows the relevant information of all your connected services and the remaining four actions are at the bottom of the app. I love the font, the support request’s chat conversation area. The Telstra network Belong offers is questionable (at times). I use to be with Boost mobile AU (also prepaid which boasted access to the very wide and reliable Telstra network) and my phone never had to go looking for reception - what I later discovered is that not all retail vendors have the same network access arrangements in their agreements with Service providers. My phone had a major update recently which could also be the cause because technology needs to keep up with other technology; there are so many variables, human comprehension being the most problematic of them all! I highly recommend this app it’s very easy to use and services all your needs if you understand what it is you want to do 😉
I was apprehensive when i first moved to Belong over 2 years ago. I do not change providers without careful thought and research. Must say I am happier with this carrier than any other I have ever been with. The data is huge and rolls over so u.can bank a bucketload. Share ur data to ur friends on Belong. Great coverage and speedy internet as it uses the Telstra network. U can use the sim in any Telstra locked phone. Unlimited calls and texts within Australia. You can downgrade to a cheaper plan on a month by month basis if need to, with less data but still unlimited calls and texts, and still keep ur data bank. Im currently on the $10 per month plan as i have over 100 gig of data in my bank. Another bonus, if u dont have enough funds in ur bank when ur payment is due, Belong keeps tryi g for 7 days witthout any interruption to ur service. The app has left a little to be desired as its a bit slow and needs more features, and customer service was a headache on the one occasion ive needed it. But the positives far outweigh the negatives and i recommend Belong to all my friends.
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- Telstra Corporation Ltd
- 42.7 MB
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Age Rating
- © 2020 Telstra Corporation Limited
Up to six family members will be able to use this app with Family Sharing enabled.