Service NSW 4+

Been great but... please fix app false positives

Well today I haven't gone anywhere, just woke up and moved about the house (where I live). And yet apparently I've come into contact with a Covid case somewhere today....What the?! How can I come into contact at a location that requires check in when I literally haven't left the house at all today?! (I have a screenshot of the notification for today [8th January 2022])

I figured it was a glitch so checked for app updates. Nope none. Im wondering if there is anything I can do to fix the issue. I even checked for a text to my phone -no nothing. Is this one of those fake things? Should I take it seriously despite not going anywhere at all today that requires a check in? Has someone hacked the app? Literally I have so many questions. No wonder people are talking of removing the app from use.

I have enjoyed the app and how useful it has been but why throw false things at me when legit I haven't gone anywhere short from my own bedroom and the kitchen in my house. Seriously what on earth is going on. Its clear to me why the politicians want to move the app on. It is also clear this app need to be fixed badly. False notifications of positives or a requirement to be tested when the user in question hasn't gone anywhere all day never mind left the place he or she lives is a little ridiculous.

Please fix app issues, I beg of you!

Touchup idea

Congratulations for the responsible‘s of this application and a big respect for the developers behind the scene for the neat and tidy job, A small suggestion if I may, On the licenses and credential section under these licenses there are some dots, each not represent a license, it would be nice if you could swap between licenses from the dots under, for faster swap. For example if you have an app on the last page on your iPhone, instead of swapping the pages till you get to the last page you can just log tap on the dots under and then swipe to the last dot, This way you can go to the last page faster. Now take this and apply it to the license and credentials section in the service NSW app.

Developer Response ,

Thank you kindly for taking the time to write us this feedback, Hephaestus. Your review has been raised to the team to look at. The app is literally improved using feedback, such as yours. Please keep the feedback coming.

App doesn’t allow you to log in

Update: I have continued to email the mobile app developer for 5 months, and this issue still has NOT been updated!!!! The customer service I have received has been atrocious, I have sent a further 2 emails over the last two weeks asking for an update and have not received any response!!! You would think they would try and respond promptly given this is a bug, it’s been a known issue for 5 months, and the app is so critical for both the QR log in as well as for the future vaccine passport. If I could give this a negative rating I would!

Original:
I have tried to log in for that last week using my Face ID and /or password, and it just continues to ask for my PIN saying “Log in with pin” if I try logging in with PIN, then it doesn’t work. I then have to reset my PIN every single time to log in. I’ve seen some notes from the app developer to check that my phones clock is on “set automatic”, however this was already the case and didn’t work… what can I do to fix this!!!!

Developer Response ,

Hi BlakeJboy, Sorry for the experience you had with the app. Can you please email mobileapp@service.nswgov.au? Please include the device model, operating system version, screenshot and the email you use for the service account. Happy to investigate this for you.