Notability: Smarter AI Notes 4+

Initially fantastic app now rendered useless

I adored everything about this app and it had become the only app I used for note-taking. Excellent features, great handwriting feel (far superior to Notes app) and the recording feature is so useful in so many work/study contexts. HOWEVER, a few updates ago, the iCloud backup feature made the app need to re-download EVERY note each time I re-enter the app. You cannot open the note while re-downloading and this can take anywhere from 2-10 minutes (no exaggeration, and the app must be open to do so)! This means I can never quickly access my notes! Quickly switching in and out of the app within minutes, even with Background App Refresh disabled, causes everything to re-download. Extremely frustrating; particularly at work when important information is in a past note and I’m forced to idly wait and make others wait until I can access it. I need to access my notes across devices but turning off iCloud is the only impracticable option. This has rendered the app useless to me now. GINGER LABS, PLEASE FIX THIS ERROR! 🙏🏽

Needs lots of improvement of the iCloud Syncing Feature

I have been a notability user for about 6 years and until now its been working absolutely fine. However, I needed to upload some homework a while back and it was done on notability. However, as I am about click on the note file to open it shows a loading screen. After waiting a bit, I click on it and it says ‘wait for notability to finish downloading files from iCloud’ or something along those lines. However, a few days after it did finally load, well past from when my homework was due. The interesting fact is I never toggled this feature on. A few days ago the same thing happens, so I look this up and how to fix this and turns out you have toggle iCloud syncing off in order for it to load but even after that it took a good half and hour of me constantly restarting the app and my iPad. I do understand that the longer wait times are possibly because of multiple external factors such as bad internet and device model but regardless, a good note-taking app should pose the ability to work smoothly on most devices and low internet speeds while being able to provide a note when asked for with at minimum a few seconds of delay. This is not expected from what used to be such a great app. Please improve this as soon as possible.

Have a Great Day,
A user of Notability,

Developer Response ,

Hello, Please see here:https://support.gingerlabs.com/hc/en-us/articles/205688797-Troubleshooting-iCloud-Sync - oftentimes this issue may be related to a lack of storage space. These steps may help to resolve the issue. If they do not, or if you have not done so already, can you please submit a support ticket by going through the steps described here: https://support.gingerlabs.com/hc/en-us/articles/4414054941594-Contact-Support. We can take a look at your support/device diagnostics and dive deeper. Thanks!