The National Relay Service (NRS) is for any Australian who is deaf, hearing impaired or speech impaired who wants to make phone calls.

The app provides easier ways to make calls through the NRS in Australia.

This app gives you access to the following call options:
• internet relay – if you want to type and read your conversation
• Speak and Listen – if you are hard to understand on the phone
• video relay – if you use Auslan
• captioned relay – if you can speak but can’t hear clearly.

The app is a world-first in combining a range of relay calls and support functions in a single app.

For both internet relay and Speak and Listen the app provides additional benefits or features that are only available through the app. These include:
• the ability to use customised phrases and call set-ups that you can pre-store on your phone or tablet
• the ability to ‘click through’ from contacts stored on the device
• better notification for incoming internet relay calls
• the option of inserting text for users making Speak and Listen calls
• the ability to utilise the device’s GPS in providing location information.

The app and any calls you make using the app are free. However, you will be connecting to the internet and will be using broadband data. How you are charged for this data will depend on the plan you have with your service provider.

See to find out more about the NRS or the NRS app.

This is version 1.0.2 of the NRS app.

What’s New

Version 1.1.3

Fixed issue with special characters in passwords.
Fixed issue with keyboard appearing over conversation area on iOS 11 devices.
Other minor bug fixes.

Ratings and Reviews

3.3 out of 5
15 Ratings

15 Ratings

Michael_Lizzie ,

When is landscape mode for iPad coming? No update for over a year!!

Landscape mode for iPad should be a priority seeing that iPads are increasingly being used as a laptop substitute with a keyboard. It’s a pain to have to disconnect the keyboard Bluetooth connection to use iPad in portrait mode to use the NRS app!!

sar4shar ,

Service is life changing but app could use work

The NRS service has opened up a new world for me and the app means I can use my mobile to send and receive calls.

Improvements I'd love to see in the app are:
👉🏼 Landscape mode on iPad so I can use it with a keyboard
👉🏼 iCloud or account based storage of saved numbers and phrases
👉🏼 The option to not passcode protect my phone numbers list. I keep my phone locked and don't like having to unlock twice.

If you need to pick one, working with a keyboard on iPad is it.

I basically like the app and there's just these few frustrations.

Midge&Bear ,

Opens up the world

This app allows me to make phones calls. I can organise appointments and take control of my life, because I’m able to access the services I need like never before.


Department of Communications
12 MB

Requires iOS 7.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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