Police Bank Mobile Banking 4+

You’d think after receiving countless one star reviews about its new app, a company would do something to improve it, but in the case of the Police Bank you’d be wrong.

If like me, you get used to the convenience of facial recognition and forget your password, you’ll find yourself locked out of your own money. That’s because the police bank app suddenly stopped using facial recognition, and for some reason swapped to using the most insecure password format (all lower case with no special characters). The only solution to forgetting your password and getting back in? Call them. That’s great! Except it isn’t, because the staff are business hours, obviously. So when it’s the evening or weekend, no internet banking for you Mr fancy pants 21st century future boy. You just take a long walk back to the days of sepia photos and queue up at the bank tellers desk with your hand written account book.

I had high hopes for the Police Bank when I joined. I really did. But I’m left wondering what they offer me now. Like what’s special about them? The app just stresses me out. I use them to set money aside for my daughter, and to save a deposit for a house, but I’m thinking I can do that with ING or similar. Anyway, hope it improves for the rest of you. I live too far in the future to settle for the more traditional style of banking where you have to wait until days off through the week to manage your money.

This apps only useful function is to obtain bank balances. It is essentially useless for any other purpose. Internal and external transfers often fail to function or reverse themselves minutes later, login switches randomly in between PIN codes, facial recognition and passwords, the app crashes frequently with server errors, the card PIN change option doesn’t work even though it says it does, which could result in your card being seized at an ATM if you use the wrong PIN. Also PayID numbers won’t save to personal payee lists. The list goes on. You’re better off just using the banks web address to do online banking rather than this app.

The app suddenly logged me out and when I tried to log back on it tells me that my login details are incorrect. I am able to sign on from the website with the exact same login information and I’m able to access my account without any problems. For a financial institution to have such problems is disgraceful compared to any other bank, building society or credit union.

Since writing the last review, this app and bank are still rubbish. The worst bank I have ever seen. The app doesn’t work and then the internet login doesn’t either. JUST RUBBISH for an Australian bank.