Priority Pass‪™‬ 4+

So Far So Good

I bought this pass for $100 USD on a Flight between Osaka and Brisbane with a long stopover in Hong Kong so I used it in two airports. After showing my pass and boarding pass I was ushered straight in and treated well. It felt nice having a quieter place to hang out on my long waits.
Hong Kong’s lounge blew me away with excellent free food, free alcohol and comfy areas to sit. Osaka was a bit average but had free coffee and crackers.

Disappointed

I saw an ad stating 10 free visits. No such thing! Free drinks is wrong as there is only free beer or sodas. I don’t drink beer. You pay for every visit ($US32) and then pay for your drinks. There is a 3 hour time limit. We had a 8 hour stopover in Hong Kong!!! There is a shortage of comfortable chairs. Sitting at a dinner table for 3 hours isn’t relaxing. In Hong Kong the furniture is old and needs replacing. You have to book and walk outside to the showers and there are only 2 women’s toilets servicing over 200 people. The table tops are unclean and my overall visit was very disappointing. I visited 2 different lounges in transit on the way over and then the way back. I purchased 2 cards and was not advised that all charges for both cards would go on my credit card. I now have to find a way for my cousin to use her card and be charged on her credit card.
Leona Moffrey

Developer Response ,

Hi, we're sorry to hear about your experiences. As this is a dedicated technical support platform we ask that you contact our Membership Support Team on +852 2866 1964 or pp@prioritypass.com.hk, who are available 24 hours a day. They will be able to assist with any queries regarding lounges. Regards, Zoe

Careful

If you have multiple cards be careful not to get your numbers mixed up... the customer service is the worst ever encountered!

As a holder of a card with access to an unlimited number of entries I accidentally entered a wrong number on the app, not knowing I was in possession of another card given to me by my bank, which only gave me two free entries

After checking my cc statement I saw that I was charged multiple times for PO lounge access. Having contacted Priority Pass they denied this ever happened and continued to charge me. Having sent them multiple emails they finally realised what happened, explained to me that I have another card but would not refund the money, in fact they were rude and did not respond to several emails

As a person who travels internationally every week I will never sign up for PP again... it’s cheaper to go to a nice restaurant at the airport, or get a massage before the flight... and the service will definitely be better!

Developer Response ,

Hi, we'd like to look into this for you. Kindly send u your membership number and contact number to info@prioritypass.com. Mya