Sony | Headphones Connect 4+

The app is easy to use and I had no trouble connecting my WF-1000XM3 earphones. My suggestions to for an improved experience are:

- to attribute functions via gestures rather than function sets for greater customisation. For instance, I’d like to replace holding for Siri with Alexa and still keep my music controls intact.

- adding a reverb filter option. I’ve found that I’ve been far more immersed in my earphones when playing music with a slight reverberation. If it’s at all possible, I’d love to see it here.

- being able to toggle the active equaliser via a gesture. It would be nice to swap between bass boost depending on what’s playing without opening the app.

- structuring the equaliser preset list to be vertically scrolling with all items present. Rather than remembering which preset corresponds to which dot below, I’d like to simply select one from a list for a direct comparison. Keep the list open as I choose and compare presets then allow me to close it once I’ve made my choice.

Again, I’m quite happy with the app as is, but these additions would really help make it and my earphones more useful and enjoyable.

Overpriced, buggy headphones, with an incredibly invasive app that doesn’t actually do what it’s meant to.

I bought an expensive pair of headphones because I wanted decent quality. This app has just decided that I am unable to change the headphones settings, unless I give them permission to access my personal data. Certain settings in the headphones (XM5) can only be changed within the app, such as assigning buttons, equaliser, push to chat (an irritating feature that interrupts the output with a loud sound & turns off ANC, if you dare to make a sound), etc.
Aside from the auto pause when removing the headphones, failing in the first week, my XM5s turn on speak to chat randomly throughout the day and I now have to sign over my soul to turn it off.
I deleted the apps & will stick to my uninvasive Bose headphones. That don’t ask for a facial scan to set them up (the ear scan is BS. They use it to get a full facial scan from ear to ear & may not keep the pics, but they don’t need them if they have a biometric representation of your face).

REQUEST FOR SONY PROGRAMMERS. The headphones I have are great. The Sony WH-1000XM2's are what I purchased after a process of comparing with Bose offerings, a process I am sure many are familiar with, given the extensive online comments over these two headphones. I am happy with the headphones, especially after using on an international flight. What is annoying though is the app used. Here is one simple thing Sony can do to improve its offering. I use an iPad to access the app and it is obviously aimed at iPhone users. I have not been able to put tha app into landscape mode, which is much more natural to use on the iPad. PLEASE Sony fix this simple problem and support your users. I don't think it is wrong to say that software support and ease of use are as important nowadays as hardware offerings.
So at the moment I can only give this 2 stars. Given the price of Sony headphones you might think they would put a bit more effort into the software. I completely agree with another commentator re Sony Hardware vs Software efforts. You only find these things out after you make the purchase unfortunately.