TeamViewer Assist AR (Pilot) 4+
Remote assistance using AR
TeamViewer Germany GmbH
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- Free
Screenshots
Description
Use this app to receive remote assistance for all kinds of equipment, machinery, and infrastructure issues.
• Simplify troubleshooting and improve productivity by showing the problem instead of just telling about it.
• Receive real-time service and support from your remote experts
• Your experts see what you see and annotate with 3D markers that stick to real-world objects
• You can even share your knowledge by creating video tutorials for training purposes
Key Features:
• Remote camera sharing and real-time video streaming
• HD VoIP
• 3D annotations
• Highest security standards: 256 Bit AES session encoding, 2048 Bit RSA key exchange
• Plus so much more…
TeamViewer Assist AR is the #1 choice for visual and remote guidance of field service technicians.
What’s New
Version 2.55
- It is possible to scan QR code to create a support request ticket. (Service Desk license required)
- Enabled real-time caption translation for improved communication in international support.
- Minor fixes and Improvements.
Ratings and Reviews
Kind of misleading
Honestly, when I downloaded the app I initially expected it to work like the demo that Microsoft did late 2015 for their HoloLens, your video call someone from your headset, and on their tablet, they can write/annotate on YOUR video, and they can see it realtime. Thing is this app doesn't do much in the department of helping others, because you need to make a video yourself and annotate. But what if for instance you're in an airport and your colleagues ask for help in operating a particular device? Well, tough luck then mate.
TL;dr:
The app is too limited as it is now and it has great potential, but it lacks the interactivity that is necessary between the one asking for help (customer) and the one who's doing the guidance (customer service).
Not really useful
Personally I don’t see the use of it. The person on the PC could only place arrows. Not draw. The person with the phone could draw. But very limited what you can do. The picture wasn’t great quality.
Also, phone to phone would be more useful. Forgetting that, the PC version should be able to draw. So if you are out field, the person helping back at the office should be able to direct the person aided with drawing. If that makes sense.
App Privacy
The developer, TeamViewer Germany GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- TeamViewer Germany GmbH
- Size
- 62 MB
- Category
- Productivity
- Compatibility
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- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Languages
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English, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © TeamViewer
- Price
- Free