WHAT’S NEW:
• Full control over sessions
To allow your partner to connect to your device, simply enter the code they provided into the ‘Join Session’ box. You control access to your device and end the session whenever you choose.
• Easy for your eyes and your battery
You asked, we listened. QuickSupport now features dark mode for a more comfortable experience and better battery life.
• Rotate your screen with ease
Vertical or horizontal — the app adapts seamlessly to your preferred orientation.
• Get onboard quickly
Discover all the new UI features with our guided tour, making it easy to get started.
• Improved transparency
Connect only with users you trust. The app will provide you with user details, such as name, email, country, and license type, so you can verify the identity before granting access to your device.
The QuickSupport app by TeamViewer allows you to get instant IT support for your iPhone or iPad.
In just a few easy steps, QuickSupport enables your trusted remote partner to connect to your device to:
• provide IT support
• transfer files back and forth
• communicate with you via chat
• view device information
• adjust WIFI settings, and much more.
It can receive connection requests from any device (desktop, web browser or mobile).
TeamViewer applies the highest security standards to your connections, ensuring you are always in control of granting access to your device and establishing or ending sessions.
To establish a connection to your device, you need to do the following:
1. Open the app on your screen. Connections can't be established if the app is running in the background.
2. Share your ID with your partner or enter a code into the ‘Join Session’ box.
3. Accept the connection request every time. Without your explicit permission, the connection can’t be established.
QuickSupport is available to install on any device and model, including Samsung, Nokia, Sony, Huawei, Lenovo, Honeywell, Zebra, Elo, MobileBase, Fujitsu, Philips, Hisense, Doro, TCL and many more.
Key features include:
• Trusted connections (user account verification)
• Session codes for fast connections
• Dark mode
• Screen rotation
• Remote control
• Chat
• View device information
• File transfer
• App list (Start/Uninstall apps)
• Push and pull Wi-Fi settings
• View system diagnostic information
• Real-time screenshot of the device
• Store confidential information into the device clipboard
• Secured connection with 256 Bit AES Session Encoding.
Quick startup guide:
1. Your session partner will send you a personal link to the QuickSupport application. Clicking the link will start the app download.
2. Open the QuickSupport app on your device.
3. You will see a prompt to join a session created by your remote partner.
4. When you accept the connection, the remote session will begin.
As this is free and iOS screen sharing is in its infancy, don’t go expecting a quick and simple setup process just yet. I advise testing it on yourself first so you know what you have to explain to the customer as there are many steps. Also, very important to make sure you’re running the latest version of teamviewer on your computer otherwise you won’t see the screen sharing, just screen shots.If you need to help guide someone on their iOS device in real-time, it definitely can be done with Teamviewer apps.
Beware of scammers
Aussie trucki
This is an excellent product but unfortunately scammers attempted to use it today to access my iPhone. I did not allow them a connection but be aware ! No legitimate company will request access to your devices for refunds !!!
Great app - don’t accept calls from those you don’t know
scubaalb
Great app. Invaluable for supporting IOS devices especially for elderly relatives overseas. Please impress on them to NEVER accept connections from someone they don’t know - even if they say they are the queen. Then they won’t get scammed. We only use when I am on the phone talking to my mum and it’s brilliant. Please help your old folks to stay safe from scammers and and don’t blame the tool.
SCAMMERS USE THIS APP DO NOT DOWNLOAD
Elsm2013
Just got off a call with a scammer. I brought up the fact that the reviews on this app suggest scammers use this app to scam people. He said to me “are you suggesting that you’re smart and that I’m a fool?” .. he then hung up. Scam: Visa & Master Card security team were blocking a purchase of $900 from Atlanta USA. 🤦♂️🤦♂️🤦♂️🤦♂️🤦♂️🤦♂️🤦♂️🤦♂️🤦♂️🤦♂️🤦♂️🤦♂️🤦♂️ stay safe fam.
Developer Response
We are sorry to hear you have experienced this situation. We´ll make sure to share it with the Team internally. Please help us to report it here: https://www.teamviewer.com/en/report-a-scam/ and also find more information about this https://community.teamviewer.com/English/kb/articles/4715 Keep safe 🍀
- Video rendering and memory handling have been improved.
- Minor fixes and Improvements.
Version 15.80.1
The developer, TeamViewer Germany GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Identifiers
Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
