Uber - Request a ride 4+

I’ve used Uber for a long period of time and it’s worked for me. However on 2 recent occasions I’ve been hit with a fine for allegedly not being at the pick up points to meet the drivers. The first time was a few weeks ago at LAX. I was in fact standing directly in front (within 24”)of the LAX international departures pick up point that I’d specified when booking. There were plenty of parking spots at this meeting point. However I discovered the driver had parked 20 metres away behind SUVs and I couldn’t see him in the throng. Uber hit me with a fee for not being on location !! The 2nd time was a few days later in Canberra. The driver come to the opposite side of the pick up point on an 8 lane boulevard and parked. I couldn’t see him or cross because of trees and traffic. So I got hit with a $10 fee for not being at the pick up point. It seems this is being used as a top up device by Uber and/or drivers to cream additional money from customers. Beware !!

Theres just been a 3rd time. Rajesh the driver stopped a good 30 to 40 metres short of the pick up point. I had to walk through the traffic at night to find him. I told him this politely, his response was hostile and arrogant and he rated me down in the customer rating system. This is either a scam or the technology doesn’t work or some drivers are wilfully passive aggressive. I guess we will never know which.

Hi, this certainly sounds like a frustrating experience. Let's make sure we follow up with you regarding this. Send in a quick note to t.uber.com/contact and we'll connect.

I have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit,

The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information??
At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted!
Be very aware people! & be aware of my experience with the app & gift vouchers!

Hi, we are sorry to hear that you are facing such an issue with not able to get a ride and usage of gift vouchers. We would definitely like to take a closer look into this issue of yours. Please send a quick note to t.uber.com/contact so we can connect.

Guess what, Uber is manually controlling trip requests now, that means the closest driver do not get the trip from the closest passenger requesting, passengers would have experienced that, that they often don’t get the closest driver. Price surge on Saturday and Sunday mornings are not due to high demand, but due to the lack of drivers in the area, (Drivers normally work Friday and Saturday nights till mornings then go home for rest, Uber sees that there’s not many drivers left in the city, Uber surge the area they want to, to get drivers and make the passengers pay for it, that’s why surge disappears when driver makes it to surge area, once Uber knows there’s enough drivers in that area, Uber make the surge disappear, you as a driver see surge is gone and left waiting for hours without getting any trip but you don’t wanna go home, ever wonder why? I will leave it to you.
Now for the passengers; there are always more drivers available in the area than the trip requests made by passengers in that area, yes any time anywhere, you as passenger are paying more for nothing. I have to be honest Uber does not do this all the time, but at least 80 % of the time. There’s so many other tricks they play like geo fencing, constantly sharing your data etc, As a human being i had to share some of their tricks, you want cheaper rides but constantly giving away your freedom, your future and your kids, just like once upon a time the bankers fooled us and now we are stuck.

Hi,This doesn't sound right.We want to take a closer look into this for you. Please send a quick note to t.uber.com/contact so we can connect.