BenefitPay 4+

The history section of the application is simply useless. If I only use it to share a payment I made or received, then it’s not doing what it is supposed to do. You need to add a function to send money again to the same number or IBAN.

You also need to cancel the default account for payment, because sometimes I would like to use a different account or card to pay. Every time a user does a payment, he should be able to choose the account to pay from.

Finally, you also need to allow users to transfer funds between debit cards or accounts added within the benefit application directly.

Edit: This App also condone criminals.

Myself and many other people have been the victims of fraud by one gentleman and despite having a police crime number the staff at BenefitPay will not close down his account. I also know several people who have had their accounts hacked via this app (something the staff on the phone are aware of).

So we can add unsafe to the list of issues with this site.

This is the first time I have left a review on the App Store. I was reluctant to use this app as people I know were the victims of fraudulent transactions, even our local petrol station stopped using it. However a situation occurred where it became a necessity and after downloading the app it has proved my expectations were correct. It took multiple attempts to add an account despite ALL of the details being correct and verified by another person. (something I know other people struggled with) There is no user guide for first time users. So there is no “if you use this function this will be the outcome” for first time users. I tried calling customer services to be told that my complaints are not the first of that nature. I was transferred to the manager and redirected to their answer phone. If possible I would rather give this app a negative score as it has made my life harder. I hope someone comes up with a competitive product that actually works.

The new update is slower than the older version, before we used to click less time to reach what we want now it’s extra steps . But the most thing I hate is that when I want to transfer money from my own account while I have multiple accounts, It should transfer the money from the account or card on the page that I currently opened there’s no need to again choose the account that I want to transfer from as if I’m in a hurry I won’t notice that it’s transferring from the default account, which make the payment get rejected without any notifying or it transfer from the account im not intended to transfer from.